Start-up help - urgent

February 27, 2009 at 12:31:32
Specs: Windows XP
Alright, this has been stumping me for the last day and a half or so. I'm currently using a friends computer to post this.

A few days ago I began having random pop-ups on my computer for random websites. I ran an Ad-Aware and AVG scan, they found some threats and Malware, and I deleted them. The next day, same thing, so I disconnected my internet and went onto safe mode and did the same thing, and it seemed to work. The next day I was fine, when all of a sudden I was unable to right click with my mouse. So, I restarted my computer..this is where my problems began:

As it's loading, when it gets to the "Welcome" screen , it kind of just stays there for about a minute before moving onto my desktop wallpaper...that's it. It just sits there with my desktop wallpaper and nothing else forever until I manually turn my computer off. So, I restarted manually and went to safe mode. Ran an Ad-Aware an d AVG scan, and they came up with nothing, so I decided to System Restore. Everytime I attempt to restore to a date more than a few days ago, it doesnt work. It goes through the system restore, restarts my computer, and I encounter the same startup problem as before. When I manually restart into safe mode, a screen comes up telling me the system restore didn't work and that no files were changed. When I attempt to restore to a date that's less than a week ago, it works, but the startup problem persists.

I can still start up on safe mode, but that's about it. Maybe the virus/I accidently deleted some kind of essential startup function? I dont know. Any help on my problem is appreciated.

Thank You.

I am running Windows Xp with Service Pack 3

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February 27, 2009 at 14:29:23
Start up the computer into safe mode, at the option screen choose "safe mode with networking".

If it is not booting to windows from safe mode once in safe mode the (ctrl, alt, delete) keys at one time to open windows task manager. Then click file> new task> type in explorer.exe >ok.

Please download Malwarebytes' Anti-Malware from one of these sites:



Rename the setup file, mbam-setup.exe, before you download it. To do that once the "enter name of file to save to" box appears as the download begins in the filename box rename mbam-setup.exe to tool.exe> click save.

1. Double Click tool.exe to install the application.
2. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
3. If an update is found, it will download and install the latest version.
4. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient.
5. When the scan is complete, click OK, then Show Results to view the results.
6. Make sure that everything found is checked, and click Remove Selected.
7. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
8. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
9. Copy&Paste the entire report in your next reply.

If Malwarebytes installed but will not run navigate to this folder:

C:\Programs Files\Malwarebytes' AntiMalware

Rename all the .exe files in the MAlwarebytes' Anti-Malware folder and try to run it again.

Please download and install the latest version of HijackThis v2.0.2:

Download the "HijackThis" Installer from this link:
Hijack This

Rename the setup file, HJTInstall.exe, before you download it. To do that once the "enter name of file to save to" box appears as the download begins in the filename box rename HJTInstall.exe to tools.exe> click save.
1. Save " tools.exe" to your desktop.
2. Double click on tools.exe to run the program.
3. By default it will install to C:\Program Files\Trend Micro\HijackThis.
4. Accept the license agreement by clicking the "I Accept" button.
5.Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
6. Click "Save log" to save the log file and then the log will open in Notepad.
7. Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
8. Paste the log in your next reply.
9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.

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