Solved Spyware.Hijacker.Ilivid - How to remove?

Hewlett-packard Hp business desktop 500b...
February 28, 2013 at 07:32:50
Specs: Windows 7, ll Precision T3500 Computer Workstation- Quad Core Intel Xeon W3530 (2.80GHz, 8M L3, 4.8GT/s)
Hello,

I can't seem to get rid of this issue on a PC at work. The only reason we even know it is on the PC is because our Barracuda web filter keeps saying that spyware clean up is required to proceed to the internet and then lists the cause as Spyware. Hijacker.Ilivid. But upon doing a scan with our Malwarebytes nothing comes up as infected or wrong. Besides running Malwarebytes, I've run Symantec Endpoint Protection and also Spybot but none of those programs find anything wrong with the computer. Anybody have any ideas? I'm getting fed up with the hide and seek game going on...

The computer is an HP 500B MT with Windows 7.

Thanks in advance for reading.


See More: Spyware.Hijacker.Ilivid - How to remove?

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#1
February 28, 2013 at 09:02:37
None of the antivirus and anti-spyware products you've tried can detect it because it isn't a virus or spyware.

It's a "browser hijack" which has to be removed manually.


This may help: http://guides.yoosecurity.com/how-c...


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#2
February 28, 2013 at 09:28:35
Thanks. I guess I'm just so used to having programs remove those issues for me! I'll look at the guide again. I saw it briefly in my google searches for a solution but didn't look at it too closely at first; was hoping there was an easier way.
Thanks again.

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#3
February 28, 2013 at 12:03:52
✔ Best Answer
1: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.softpedia.com/progScreen...
http://general-changelog-team.fr/en...
http://www.raymond.cc/blog/adwclean...
Please download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Delete.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the content of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

2: Run Junkware Removal Tool
http://www.bleepingcomputer.com/dow...
http://thisisudax.blogspot.com.au/2...
Download Junkware Removal Tool to your desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them. http://www.bleepingcomputer.com/for...
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Copy and Paste the JRT.txt log into your next message.


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Related Solutions

#4
February 28, 2013 at 12:56:18
Oh my god you are a lifesaver! The computer seems much better now!!
Here are the logs:

# AdwCleaner v2.113 - Logfile created 02/28/2013 at 15:40:54
# Updated 23/02/2013 by Xplode
# Operating system : Windows 7 Professional (32 bits)
# User : dfinn - MLW40
# Boot Mode : Normal
# Running from : \\mls7\Microline\Information_Technology\Public\Temporary\adwcleaner.exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****

File Found : C:\Windows\system32\Utils.dll
Folder Found : C:\Program Files\Ask.com
Folder Found : C:\ProgramData\Ask
Folder Found : C:\Users\croberts\AppData\LocalLow\AskToolbar
Folder Found : C:\Users\dfinn\AppData\LocalLow\AskToolbar
Folder Found : C:\Windows\Installer\{86D4B82A-ABED-442A-BE86-96357B70F4FE}

***** [Registry] *****

Key Found : HKCU\Software\APN
Key Found : HKCU\Software\APN PIP
Key Found : HKCU\Software\AppDataLow\Software\AskToolbar
Key Found : HKCU\Software\Ask.com
Key Found : HKCU\Software\DataMngr
Key Found : HKCU\Software\DataMngr_Toolbar
Key Found : HKCU\Software\ilivid
Key Found : HKCU\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\{79A765E1-C399-405B-85AF-466F52E918B0}
Key Found : HKCU\Software\PIP
Key Found : HKLM\Software\APN
Key Found : HKLM\Software\AskToolbar
Key Found : HKLM\SOFTWARE\Classes\AppID\{9B0CB95C-933A-4B8C-B6D4-EDCD19A43874}
Key Found : HKLM\SOFTWARE\Classes\AppID\{D97A8234-F2A2-4AD4-91D5-FECDB2C553AF}
Key Found : HKLM\SOFTWARE\Classes\AppID\BrowserConnection.dll
Key Found : HKLM\SOFTWARE\Classes\AppID\GenericAskToolbar.DLL
Key Found : HKLM\SOFTWARE\Classes\Applications\ilividsetup.exe
Key Found : HKLM\SOFTWARE\Classes\CLSID\{00000000-6E41-4FD3-8538-502F5495E5FC}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Found : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd
Key Found : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd.1
Key Found : HKLM\Software\Classes\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF
Key Found : HKLM\Software\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF
Key Found : HKLM\SOFTWARE\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}
Key Found : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Found : HKLM\SOFTWARE\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}
Key Found : HKLM\SOFTWARE\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{2EECD738-5844-4A99-B4B6-146BF802613B}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{97F2FF5B-260C-4CCF-834A-2DDA4E29E39E}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{98889811-442D-49DD-99D7-DC866BE87DBC}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
Key Found : HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\ApnUpdater
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\apntoolbarinstaller_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\apntoolbarinstaller_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\datamngrUI_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\datamngrUI_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\iLividMediaBar_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\iLividMediaBar_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\iLividSetup_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\iLividSetup_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Scheduled Update for Ask Toolbar
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0CFE535C35F99574E8340BFA75BF92C2
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\120DFADEB50841F408F04D2A278F9509
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\261F213D1F55267499B1F87D0CC3BCF7
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\741B4ADF27276464790022C965AB6DA8
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7DE196B10195F5647A2B21B761F3DE01
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\9D4F5849367142E4685ED8C25E44C5ED
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A5875B04372C19545BEB90D4D606C472
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A876D9E80B896EC44A8620248CC79296
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B5BAE2ED018083A4C8DA86D6E3F4B024
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B66FFAB725B92594C986DE826A867888
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
Key Found : HKLM\Software\PIP
Key Found : HKU\S-1-5-21-1757981266-1715567821-682003330-3312\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [10]

***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16464

[OK] Registry is clean.

-\\ Mozilla Firefox v13.0 (en-US)

File : C:\Users\dfinn\AppData\Roaming\Mozilla\Firefox\Profiles\ncegfn2j.default\prefs.js

Found : user_pref("browser.search.defaultengine", "Ask.com");
Found : user_pref("browser.search.defaultenginename", "Ask.com");
Found : user_pref("browser.search.order.1", "Ask.com");
Found : user_pref("browser.search.selectedEngine", "Ask.com");
Found : user_pref("extensions.asktb.ff-original-keyword-url", "");
Found : user_pref("keyword.URL", "hxxp://websearch.ask.com/redirect?client=ff&src=kw&tb=AD5&o=APN10090&local[...]

*************************

AdwCleaner[R1].txt - [7190 octets] - [28/02/2013 15:40:54]

########## EOF - C:\AdwCleaner[R1].txt - [7250 octets] ##########

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 4.6.6 (02.27.2013:1)
OS: Windows 7 Professional x86
Ran by dfinn on Thu 02/28/2013 at 15:43:13.71
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


~~~ Services

~~~ Registry Values

Successfully deleted: [Registry Value] hkey_local_machine\software\microsoft\windows\currentversion\run\\sbregrebootcleaner
Successfully repaired: [Registry Value] hkey_current_user\software\microsoft\internet explorer\searchscopes\\DefaultScope
Successfully repaired: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\searchscopes\\DefaultScope
Successfully repaired: [Registry Value] hkey_users\.default\software\microsoft\internet explorer\searchscopes\\DefaultScope
Successfully repaired: [Registry Value] hkey_users\s-1-5-18\software\microsoft\internet explorer\searchscopes\\DefaultScope
Successfully repaired: [Registry Value] hkey_users\s-1-5-19\software\microsoft\internet explorer\searchscopes\\DefaultScope
Successfully repaired: [Registry Value] hkey_users\s-1-5-20\software\microsoft\internet explorer\searchscopes\\DefaultScope
Successfully repaired: [Registry Value] hkey_users\S-1-5-21-1757981266-1715567821-682003330-3312\software\microsoft\internet explorer\searchscopes\\DefaultScope
Successfully deleted: [Registry Value] hkey_current_user\software\microsoft\internet explorer\toolbar\webbrowser\\{d4027c7f-154a-4066-a1ad-4243d8127440}
Successfully deleted: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\toolbar\\{d4027c7f-154a-4066-a1ad-4243d8127440}

~~~ Registry Keys

Successfully deleted: [Registry Key] hkey_current_user\software\datamngr
Successfully deleted: [Registry Key] hkey_current_user\software\datamngr_toolbar
Successfully deleted: [Registry Key] hkey_current_user\software\ilivid
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\appid\browserconnection.dll
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\applications\ilividsetup.exe
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\installer\features\a28b4d68debaa244eb686953b7074fef
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\installer\products\a28b4d68debaa244eb686953b7074fef
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\installer\upgradecodes\f928123a039649549966d4c29d35b1c9
Successfully deleted: [Registry Key] hkey_current_user\software\microsoft\internet explorer\searchscopes\{6a1806cd-94d4-4689-ba73-e35ea1ea9990}
Successfully deleted: [Registry Key] hkey_current_user\software\microsoft\internet explorer\searchscopes\{9bb47c17-9c68-4bb3-b188-dd9af0fd2406}
Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\internet explorer\searchscopes\{9bb47c17-9c68-4bb3-b188-dd9af0fd2406}
Successfully deleted: [Registry Key] hkey_classes_root\clsid\{00000000-6e41-4fd3-8538-502f5495e5fc}
Successfully deleted: [Registry Key] hkey_classes_root\clsid\{d4027c7f-154a-4066-a1ad-4243d8127440}
Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\windows\currentversion\explorer\browser helper objects\{d4027c7f-154a-4066-a1ad-4243d8127440}
Successfully deleted: [Registry Key] "hkey_classes_root\genericasktoolbar.toolbarwnd"
Successfully deleted: [Registry Key] "hkey_classes_root\genericasktoolbar.toolbarwnd.1"
Successfully deleted: [Registry Key] "hkey_current_user\software\apn"
Successfully deleted: [Registry Key] "hkey_current_user\software\apn pip"
Successfully deleted: [Registry Key] "hkey_current_user\software\appdatalow\software\asktoolbar"
Successfully deleted: [Registry Key] "hkey_current_user\software\ask.com"
Successfully deleted: [Registry Key] "hkey_current_user\software\pip"
Successfully deleted: [Registry Key] "hkey_local_machine\software\apn"
Successfully deleted: [Registry Key] "hkey_local_machine\software\asktoolbar"
Successfully deleted: [Registry Key] "hkey_local_machine\software\classes\appid\genericasktoolbar.dll"
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\0cfe535c35f99574e8340bfa75bf92c2"
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\120dfadeb50841f408f04d2a278f9509"
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\261f213d1f55267499b1f87d0cc3bcf7"
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\741b4adf27276464790022c965ab6da8"
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\7de196b10195f5647a2b21b761f3de01"
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\9d4f5849367142e4685ed8c25e44c5ed"
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\a5875b04372c19545beb90d4d606c472"
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\a876d9e80b896ec44a8620248cc79296"
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\components\b66ffab725b92594c986de826a867888"
Successfully deleted: [Registry Key] "hkey_local_machine\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\products\a28b4d68debaa244eb686953b7074fef"
Failed to delete: [Registry Key] "hkey_local_machine\software\microsoft\windows nt\currentversion\schedule\taskcache\tree\scheduled update for ask toolbar"
Successfully deleted: [Registry Key] "hkey_local_machine\software\pip"

~~~ Files

~~~ Folders

Successfully deleted: [Folder] "C:\Users\dfinn\appdata\locallow\datamngr"
Successfully deleted: [Folder] "C:\Users\dfinn\appdata\locallow\searchresultstb"
Successfully deleted: [Folder] "C:\ProgramData\ask"
Successfully deleted: [Folder] "C:\Users\dfinn\appdata\locallow\asktoolbar"
Successfully deleted: [Folder] "C:\Program Files\ask.com"
Successfully deleted: [Folder] "C:\Windows\installer\{86d4b82a-abed-442a-be86-96357b70f4fe}"

~~~ FireFox

Successfully deleted the following from C:\Users\dfinn\AppData\Roaming\mozilla\firefox\profiles\ncegfn2j.default\prefs.js

user_pref("browser.search.defaultengine", "Ask.com");
user_pref("browser.search.defaultenginename", "Ask.com");
user_pref("browser.search.order.1", "Ask.com");
user_pref("browser.search.selectedEngine", "Ask.com");
user_pref("extensions.asktb.ff-original-keyword-url", "");
user_pref("keyword.URL", "hxxp://websearch.ask.com/redirect?client=ff&src=kw&tb=AD5&o=APN10090&locale=en_US&apn_uid=d745c0ab-86b3-4d74-991f-b64e88b92a35&apn_ptnrs=%5EA5G&apn_s

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 02/28/2013 at 15:44:55.98
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



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#5
February 28, 2013 at 13:30:05
"Oh my god you are a lifesaver! The computer seems much better now!!"
Sure found & removed a lot of stuff.

A lot of programs, now give you the choice to install toolbars & other during the install. Either uncheck these items during install, or use Custom.

3: Run Hitman Pro, then Copy & Paste the contents of the log please.
http://www.softpedia.com/get/Intern...
http://www.softpedia.com/progScreen...
http://www.surfright.nl/en/HitmanPro
http://www.surfright.nl/en/hitmanpro/
Unlimited free scanning and free 30-day version to remove detected malware.
Download now (32-bit)
http://dl.surfright.nl/HitmanPro35.exe
Download now (64-bit)
http://dl.surfright.nl/HitmanPro35_...
Review
http://www.youtube.com/watch?v=WmPQ...

4: Run Malwarebytes' Anti-Malware ( MBAM ) Use Quick scan. Copy & Paste the contents of the log please.
http://www.softpedia.com/get/Antivi...
http://www.softpedia.com/progScreen...
http://www.malwarebytes.org/mbam.php
http://www.spywareinfoforum.com/ind...
http://www.bleepingcomputer.com/vir...
If your MBAM log indicates "No action taken." That's usually a result of NOT clicking the Remove Selected button after the scan.
Quick Scan versus Full Scan
http://forums.malwarebytes.org/inde...


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#6
February 28, 2013 at 13:40:51
Thanks. It's someone else's computer with these issues, but I was having a hard time cleaning it out and Malwarebytes wasn't finding anything wrong with it.
Thanks again!

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#7
February 28, 2013 at 13:47:21
"Malwarebytes wasn't finding anything wrong with it"
It may, now that we have cleared the decks.

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