Sony VAIO has virus, please HELP!

January 20, 2011 at 17:03:21
Specs: Windows XP
My Sony Laptop (WIndows XP) has the 'AntiVirus Studio 2010' pop ups and computer is badly infected with this virus. I have Trend Micro installed on computer but it's not working properly. I can't add/remove programs but I do have access to internet. How can I get this off computer?

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January 22, 2011 at 09:29:18
Hey I tried downloading the above protection but since I have Trend Micro, it's conflicted. I can't remove Trend Micro from my computer so how do I remove Trend Micro or how can I remove the virus without removing Trend Micro, thank you.

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January 22, 2011 at 12:05:30
"since I have Trend Micro, it's conflicted"
It's not conflicting ( as long as you use the free versions ) with Trend, keep that. The virus itself is doing all the blocking.

You hav'nt read the info properly, how to delete all the virus files one by one manually is there.

Here is how to get Malwarebytes or any other program working when you have this type of virus.

Try it in Safe mode.
If it won't run, rename the downloaded mbam-setup.exe file to mb.exe to help work around certain malware that will block it from being run.
If it still will not run.
1: Go to Control Panel > Programs and Features and uninstall Malwarebytes.
Next redownload Malwarebytes but rename it before you download it to your desktop. As you are in the process of downloading when you get to the point that the "enter name of file to save to" box appears, in the "filename" slot, rename mbam-setup.exe to something.exe, then click Save.
If it installed but will not run, navigate to this folder:
2: C:\Programs Files\Malwarebytes' AntiMalware
At the top of the page, Tools > Folder Options > View, click > Show hidden files and folders and untick > Hide extensions for known file types.
How to see hidden files in Windows
Rename all the .exe files in the Malwarebytes' Anti-Malware folder and try to run it again.
When it opens, update 1st.
If it won't update after installing, update manually.
Download & install.

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