Solved Search engine has been hijacked

Microsoft / Windows 7 enterprise sp1(...
October 4, 2017 at 14:02:11
Specs: Windows 7, 4096 D MMb
I used Firefox to search for free email programs. Next the searchbar has been taken over by a program called "searchisemail.com", and I can't get rid of it. help please.

When was the last time you did something for the first time?


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#1
October 4, 2017 at 14:29:12
Run these first two freebies which are good at removing that sort of stuff:

AdwCleaner:
https://www.malwarebytes.com/adwcle...
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.com/junkwa...
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

Afterwards I would run this one too:

MalwareBytes:
https://www.malwarebytes.org/
(use the "Free Download" button rather than the "Buy Now" button).
After the install go to "Settings > Protection". Under Scan Options move the "Scan for rootkits" slider over to On and Run the Threat Scan. Quarantine anything it finds.

EDIT:
You still might have to reset your search engine preferences afterwards.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
October 4, 2017 at 14:42:19
I suggest you get better antivirus/anti-malware protection. Whatever it is you're using, it isn't getting the job done.

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#3
October 5, 2017 at 05:48:58
✔ Best Answer
More info here.
https://malwaretips.com/blogs/remov...

message edited by Johnw


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#4
October 5, 2017 at 13:53:38
Thanks guys for responding. Derek I did as you suggested and downloaded those software. They didn't do the trick but thanks anyway. Riider I have AVG the paid version installed and that didn't help. So much for AVG!! Johnw you had it right. I downloaded Zemana and it worked like a charm. I now plan to buy the upgraded version. Thanks to all of you. Have a great weekend.

When was the last time you did something for the first time?


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#5
October 5, 2017 at 14:35:28
Nice one John - good to see you back.

Always pop back and let us know the outcome - thanks


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#6
October 5, 2017 at 16:30:50
Thanks Derek, I have been around, but in my time zone, by the time I get onboard, most questions have been answered.

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#7
October 5, 2017 at 16:33:23
Hi again Dawie, run everything in my link & then run this.

Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not your Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt)
The logs are large, upload them using this. No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the links please.
http://www.fileconvoy.com/index.php


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