same pc, 2 accounts, 1 is infected?

January 27, 2011 at 06:37:31
Specs: Windows Vista
OK, I have a desk top computer which has 2 accounts. One is mine, the other one is my husbands. I was online this morning, stepped away for a few moments and came back with a window open that said " scanning" . I thought nothing of it and closed it out. Now I am not able to get on the internet, or even run a spyware scan through my control panel because it says they are all infected. However, my husband logged onto his account and was able to access the internet and etc with no problem. I am currently using a guest account. How is it that we are using the same computer yet only one account is affected?

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#1
January 27, 2011 at 06:41:52
Profiles can be infected. Abandon the guest profile & create a new profile for yourself, until you can get a PC for yourself. I had to do that for my brother a few times because he kept getting infected from myspace.

How do you know when a politician is lying? His mouth is moving.


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#2
January 27, 2011 at 06:47:21
You have a bogus malware program installed - it will scan & then ask for money to remove nasties that aren't there. You can start by downloading, installing & running Malwarebytes from your working account - it will scan the whole machine, including your files. If it doesn't find anything, or you still have problems connecting then you need to find the name of the bogus program and then post back with that - generally it's simply a case of identifying the program that's set to start at boot, disable the startup link and then remove the offending .exe file and associated files. The inability to connect to the internet is often cured by checing in Internet options/connections/LAN settings and removing the tick from 'Use a proxy server'.

"I've always been mad, I know I've been mad, like the most of us..."


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#3
January 27, 2011 at 06:47:32
I had a profile for my self which was an Administrator profile. Im only able to use this guest account to access internet. So should i save important info from my original account and then delete it?

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#4
January 27, 2011 at 14:11:06
That's one way to go.

How do you know when a politician is lying? His mouth is moving.


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#5
January 27, 2011 at 14:40:47
I am thinking MalwareBytes Antimalware may not install under a guest acount name. Especially if it is not an administrator account.

What you will need to do is boot into Safe Mode ... To get into safe mode, reboot you r computer and as it begins to boot back up, begin tapping the F8 key in 1 second intervals. You have about a 2 second window that you need to press the F8 in.

You will then get a boot menu .. choose safe mode with networking and go into your normal accounts (not the guest one) and then install and run MBAM .... There is a good chance you will be able to get online at this point ...

http://majorgeeks.com/download.php?...

After running MBAM in safe mode. Reboot to your normal mode and run the full scan of MBAM again.

I would then run an online scan. I have a preferance for Bitdender Online Scanner. You will have to open IE as administrator and then go to the following link and run the scan.

http://www.bitdefender.com/scanner/...

Post back and let me know if you are having any problems.


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