Right Click Save, Spontaneous delete issues

Toshiba / Satellite p300
November 24, 2011 at 14:44:08
Specs: Windows Vista, 2.133 GHz / 4059 MB
Got a problem. I have a bug that is affecting the "right click" save function associated with Firefox and now Windows Live Mail. Internet Explorer for now seems unaffected. When I "save" the computer goes through the steps, shows it downloading, shows briefly in my downloads file, then seems to spontaneously delete itself. When I "open" file rather than save, it goes through the motions, then tells me it can't find the file and download may have been corrupted. This started with PDF's and now affects jpegs and exe. programs. I run with ESET Smart Security 4 and Malware Bytes, which found nothing. I was able to download Spybot S&D, Microsoft Safety Scanner and HouseCalls and although all found something, the problem persists. I even deleted Firefox and all associated memory, then reinstalled it, but the problem still exists. My concern is that it lies dormant until I try to save something and then attaches itself to the associated program. It doesn't seem to affect automatic program downloads and updates. I need your expertise on this one please.

See More: Right Click Save, Spontaneous delete issues

Report •


#1
November 24, 2011 at 22:37:45
Run these 2 fully working trials and fix all they find untill they run clean...They usually find things other progs miss
1- Trojan Remover
http://www.simplysup.com/tremover/d...
2- Hitman Pro
http://www.surfright.nl/en/downloads

Some HELP in posting on Computing.net plus free progs and instructions 7 Medals


Report •

#2
November 25, 2011 at 02:04:58
It seems that perhaps Hitman Pro and the Antispam may be the ones to fix my issue. I was able to download them using IE and install them but when the shortcuts were created, the screen flashed and they disappeared. Now on reinstall the screen flashes and they don't appear at all so I can't run either program. Can I install and run them off a USB drive or do I risk infecting it too?
Trojan Remover found some driver and registry issues on the first and second run and has found nothing on the third.
Kind of ingenious as a bug but starting to get annoying too.

Report •

#3
November 25, 2011 at 10:15:16
try running these in EXACTLY the same order and fix all they find...if that doesn't work, try the same again in safemode.
1- rkill.exe
2- tdss killer
3- malwarebytes
Don't reboot untill the last scan is done.

Some HELP in posting on Computing.net plus free progs and instructions 7 Medals


Report •

Related Solutions

#4
November 25, 2011 at 22:31:36
OK Round 2:
RKill: Flash small rectangular window, flash small square window, 3 - error boxes (installation failed), RKill window pop-up, found nothing, log file completed date & time, placed in c:\rkill log.
TDSSKiller: found and "removed" a bunch of cookies
Malware found nothing.
SAFE MODE
RKill: same without the small square window, found nothing
TDSSKiller: found nothing
Malware: found nothing.
Problem still exists. What next?

Report •

#5
November 25, 2011 at 23:07:40
If your system is 32bit, you can try Combofix...Follow the instructions CAREFULLY and you should be fine:
http://www.bleepingcomputer.com/com...

Some HELP in posting on Computing.net plus free progs and instructions 7 Medals


Report •

#6
November 26, 2011 at 01:33:07
Sorry XpUser4Real, it is a 64bit system.
It still doesn't seem to be affecting IE at all. I am still able to "right click" save jpegs, PDF's and exe. files. It just seems to be centralized on Firefox for all of the above and windows live mail for saving attachments.

Report •

#7
November 26, 2011 at 07:04:50
uninstall firefox and then re-install it...IN a DIFFERENT folder

Some HELP in posting on Computing.net plus free progs and instructions 7 Medals


Report •

#8
November 26, 2011 at 14:14:21
Round 3. XpUser4Real, this keeps getting weirder. Using my touch pad this time. Uninstalled Firefox from "Program Files (x86)" to install in "Program Files". Had an old copy of version 4.0 same problem. Removed, reinstalled 8.01 to Program Files, still same problem. Went to Hotmail directly using Firefox, same save issue. Went to Hotmail with IE no problems saving. Still no problems saving anything if I use IE.
My brother is working on the theory that Microsoft put the bug in their last update to get everbody to switch from Firefox back to Explorer, but he can't come up with a good enough reason why it would affect Windows Live Mail. He also thinks I may have a Dll. file issue, but I don't know what that means. Am I at the point yet where I should go back a week and try a system restore? or have you not given up yet? I'll keep trying if you have the ideas. I see by your profile that you are a busy person, I want to thank you for taking the time to help me.

Report •

#9
November 26, 2011 at 14:54:30
Just for kicks, try firefox in safe mode: http://support.mozilla.com/en-US/kb...

Report •

#10
November 26, 2011 at 15:08:15
Interesting idea but still no change. Thanks paul1149.

Report •

#11
November 26, 2011 at 15:45:53
I guess I would try a sfc /scannow in an elevated cmd window to see if some system file needed repair.

Report •

#12
November 26, 2011 at 18:09:00
Can you translate that last statement into "computer idiot" please. It's all Greek to me.

Report •

#13
November 26, 2011 at 19:42:28
Start menu, type cmd
right click on CMD, select Run as Admin
type in sfc /scannow and let it run. It will take a while.
This will check for corrupted system files.

Report •

#14
November 27, 2011 at 19:58:13
Windows Resource Protection found corrupt files but was unable to correct some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log

I hope you understand what that means, cause I don't.


Report •

#15
November 28, 2011 at 08:25:37
Hit WinKey and r together, enter that last address and examine it for failures or post it here.

Report •

#16
November 28, 2011 at 20:02:31
Sorry paul1149, there is a hell of a lot of info here and I don't know how to read it.

Report •

#17
November 28, 2011 at 21:56:05
There is too much info, it won't let me add it to this space.

Report •

#18
November 29, 2011 at 06:25:27
I don't know what they do here to upload files, but you can send it to me at gmail, user:pbpublic. But sfc didn't solve the problem?

Report •

#19
November 29, 2011 at 16:41:23
It's been sent, subject: Right click issues (meachef)

Report •

#20
November 29, 2011 at 17:47:48
I sent you back the results of that log, and there doesn't seem to be anything there incriminating. Very strange.

Are FF and IE targeting the same download folder?
And you're using both under the same Windows user account?
Try a FF download with all your malware scanning turned off.

You could also try a deep scan with superantispyware. I'm also impressed with Emisoft Rescue. Last resorts are Vipre and combo-fix.


Report •

#21
December 2, 2011 at 18:16:31
Hey guys, I tried it all with no change. I even spent 3 hours on Skype with my brother doing an internal check to no avail. We decided to do a system reload, to see if it would correct things. It was then decided that since I was doing a wipe that I might just as well update to Windows 7. I don't know if it would have fixed the issue if I had stayed with Vista, but it has fixed the issue with Windows 7. Thank you for all your help and for now, I'll consider this "issue" closed.
Cheers.

Report •


Ask Question