restore or resolve starting up problem

January 18, 2014 at 11:31:36
Specs: Windows 8
I power on, Toshiba screen appears, then on a blank screen, I get asked for password in a small blue box that does not accept enough characters before normal start up screen appears. I don't no if It's normal do I need to reboot, or if this is some kind of virus! Can you help??

message edited by flamingo

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January 18, 2014 at 12:33:42
Which model Toshiba do you have?

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January 19, 2014 at 02:04:43
Hi ya, the model is a C855 29L I no it's a discontinued model, Im concerned there's going to be no fixing this 1 as it doesn't even reach the start up screen! Any help will be appreciated!! Thanks for paying some interest, even if its unsuccessful

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January 19, 2014 at 06:39:52
To clarify: when you start up there is brief login screen, then the system boots OK to a normal desktop screen - or does it simply go to black? I ask as your two posts seem to be a little contradictory and confusing...

Which country are you in; where did you buy this Satellite - which is what appears to be - a Satellite laptop? Also "when" did you buy it (as it may still be under warranty)?

I cannot find it using the model details you give - at least on the UK and USA Toshiba support sites.

Check model number again; and also can you find and post the serial number to. The latter may enable anyone to find it?

Do you have the manual for it?

Have you ever set a password in the bios setup - which in effect locks the system from unauthorised use?

If you also can obtain/create a Ubuntu DVD do so; and then se if it will boot up with that… You can download, save and burn to a DVD an ISO for Ubuntu (a Linux variant) - free at:

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January 20, 2014 at 16:15:30

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January 20, 2014 at 18:24:48
Looks like this one (UK):
Win8 64 bit pre-installed.

Did you create recovery CD or USB media?
This video shows disk restore:
If you didn't make a disk you might be able to purchase one from Toshiba.

Always pop back and let us know the outcome - thanks

message edited by Derek

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January 21, 2014 at 06:06:36
If some drives or programs are not compatible with your system, accidents like this could happen, I think. Or you may have a try by entering the system in Safe Mode and scanning the system.

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January 21, 2014 at 06:27:05
Or maybe a picture of the screen would help I think.

Thanks for being a part of!

My time

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