Solved Removing stubborn malware and viruses

July 6, 2013 at 08:39:45
Specs: Windows Vista, 3mb ram
I have a system that has viruses and malware that I am trying to get rid of. What are the best programs to use to remove this stuff? I have used several different ones, and each has found more and more. I know that there are more on the system, I am running Microsoft Security Essentials right now and it has said that there are some there, and also there is an update that I cannot install because of an error that is due to the malware/viruses on the system. It runs fine right now but I want to make sure that it is gone before I give the system back to my father-in-law.

OMG don't judge me!


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✔ Best Answer
July 6, 2013 at 18:13:14
" I am running Microsoft Security Essentials right now"
G'day shanna99, back again. I still use MSE myself & put it on on every comp I work on.

You now need to use special tools once the comp is infected.

" I have used several different ones"
Can you Copy & Paste the contents of all your father-in-laws scans please.



#1
July 6, 2013 at 08:58:09
I personally prefer Avira AntiVir Rescue System to clean systems.
Download and burn the ISO file and boot the computer from CD.
After that, update to the latest antivirus library within this program.
Configure Avira, to rename the found viruses and start the scan process.

When done, reboot your system into windows and update your AntiVirus program to the most current version.
Download and install Malwarebytes Anti-Malware and let the program scan your system.

LINK: Avira AntiVir Rescue System
LINK: Malwarebytes Anti-Malware


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#2
July 6, 2013 at 13:23:52
You can try malwarebytes too:

http://www.filehippo.com/download_m...

(The correct download button is the one in the upper right part of the screen) Post back the removal utilities you've already tried. Sometimes it's better to run them from safe mode. That often keeps the malware from running and makes it easier to remove.

What error do you get when trying to run the update? Sometimes malware will disable the running of EXE files. If that's the case you can download the EXE file association fix for Vista here:

http://www.winhelponline.com/articl...

and follow instructions on installing it.


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#3
July 6, 2013 at 15:18:20
Just to add that MalwareBytes often works better in Safe Mode.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
July 6, 2013 at 18:13:14
✔ Best Answer
" I am running Microsoft Security Essentials right now"
G'day shanna99, back again. I still use MSE myself & put it on on every comp I work on.

You now need to use special tools once the comp is infected.

" I have used several different ones"
Can you Copy & Paste the contents of all your father-in-laws scans please.


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#5
July 8, 2013 at 07:01:09
I used the Microsoft Defender offline and it removed A LOT of files that were infected with a trojan. Windows update was able to install the update that was hanging, and after scanning with other programs, there was nothing found. Unfortunately, (well, not really unfortunately, but) they needed their computer back for work today, and I took it back to his house and told him that if he had issues to let me know.

I used Malwarebytes, and Norton, Trend Micro House call, McAfee, Spybot S&D, MSE, and Windows Defender offline. I ran all of those programs before giving it back and nothing was found with any of them.

I am pretty confident that I got everything, and they told me that if anything happened, they would let me know, but that they were backing up their needed info and going to run it as it is until (if) it dies, whether from virus or otherwise, because they are going to get a new system when that happens.

OMG don't judge me!


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#6
July 8, 2013 at 07:06:09
Ugh, I had a reply all typed out and it disappeared. Anyway - the shortened version of that message:

I could not get back on to check replies to this post as we lost power for a bit due to storms and such. :(

I used TrendMicro House call, Norton (the most recent version provided by Comcast), McAfee, Spybot S&D, Malware, MSE, and Windows Defender offline. I did them all in safe mode, and then again booted normally.

I had to return the computer to him Saturday because he needed it, and I was able to remove the trojan-infected files that were found by MSE, by using Windows Defender offline. After that, I ran all the scans again and nothing was found by any of the programs.

They backed up their information yesterday (Sunday) and they are going to use it as it is until something happens. If I got all of the viruses and malware out, then they shouldn't have problems, but if so, they are planning on getting a new system soon anyway and they are going to use that as the catalyst.

Thanks for the advice!

OMG don't judge me!


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#7
July 11, 2013 at 21:19:13
Thanks for posting back. Looks like your original response didn't get lost.

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#8
July 13, 2013 at 20:51:36
Thanks shanna99 for posting back.

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