remote user can't be removed

March 8, 2013 at 16:00:10
Specs: Windows XP
A remote user recently logged on to my office network and could not be removed. slowly changes were made on all network. How could it be explained we can not remove

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March 8, 2013 at 19:45:34
You are seriously infected, here are some specialized tools that may help. Process of elimination. May need many tools to break down the infection, bit by bit.

Run ESET Online Scanner, Copy & Paste the contents of the log please. This scan may take a very long while, so please be patient. Start it before going to work or bed.
You may have to download ESET from a good computer, put it on a thumb drive & run it from there, if your comp is unbootable, or won't let you download.
Create a ESET SysRescue CD or USB drive
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
Configure ESET this way & disable your AV.
How to Temporarily Disable your Anti-virus
Why Would I Ever Need an Online Virus Scanner?
I already have an antivirus program installed, isn't that enough?
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the desktop.
If no threats are found, you will simply see an information window that no threats were found.

McAfee AVERT Stinger

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March 9, 2013 at 20:01:30
' How could it be explained we can not remove'

Did you ALLOW this remote user to fix your PC's? If so, you aren't infected (unless weird things are happening on your network)

If you DIDN'T allow this person then you can run these 3 free progs
Trojan Remover
Hitman Pro
and fix all they find...those scans are fairly quick
Some HELP in posting on plus free progs and instructions 7 Golds

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