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Solved Recycler virus problem,pls help me

September 10, 2013 at 16:49:14
Specs: Windows 7
Ok so i encountered this virus once before and i have fixed the virus using the malware bytes security software and the attrib command using cmd , but now i am faced with the problem again with a DIFFERENT harddrive , i used the same process but now i cant see anything inside the folder "recyler" and there is nothing inside it,as usual all the other folders on my HD is in shorcut mode and i cant open them, assuming that i have the same recycler virus problem that hides my files, what should i do? AGAIN

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September 11, 2013 at 12:55:50
Assuming your recent System Restore points aren't infected, try that.

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September 12, 2013 at 18:19:20
✔ Best Answer
After trying the phil22 method & it isn't resolved, try this way.

1: Run ESET Online Scanner, Copy and Paste the contents of the log please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
You may have to download ESET from a good computer, put it on a flash/thumb/pen drive & run it from there, if your comp is unbootable, or won't let you download.
Create a ESET SysRescue CD or USB drive
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
Configure ESET this way & disable your AV.
How to Temporarily Disable your Anti-virus
Which web browsers are compatible with ESET Online Scanner?
Online Scanner not working
Why Would I Ever Need an Online Virus Scanner?
I already have an antivirus program installed, isn't that enough?
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the desktop.
If no threats are found, you will simply see an information window that no threats were found.

message edited by Johnw

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September 23, 2013 at 17:42:52
Your post gives insufficient information for traxmac to deal with this issue. It also refers to a service you have to pay for. Do you work for teesupport?

If #1 does not resolve your issue then continue with response #2 which is the start of a cleanup process.

Always pop back and let us know the outcome - thanks

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