Solved Rapport installed but won't run

riider February 2, 2019 at 07:24:27

Did you download the software from IBM, your bank's website, or a 3rd party site? Rapport runs when you use your browser but it only becomes enabled when you visit a site that uses Rapport for protection, such as a bank. You can see the difference between the green enabled icon & greyed-out disabled icon in this pic: https://www2.bac-assets.com/content...

No, it is still grey. I had it installed and working for years, but somehow it disappeared, and I tried to reinstall when prompted by the bank. Windows 10 recently did an update. Could that have affected it?

Derek February 2, 2019 at 07:51:06

✔ Best Answer

Try uninstalling Rapport first, then Restart your computer (not shut down and start up again. Now download a new Rapport file and save it. Go to the saved file then double click it tp install it again. Always pop back and let us know the outcome - thanks

I downloaded it from the bank when prompted. When it seems not to have downloaded, I did it again, and again, of course ending up with 3 copies. I clicked on the first copy to have it run, but nothing happened other than the initial dialog box appearing. I tried opening the bank site to check if the green icon was there, but it only showed grey.

I uninstalled Rapport,, but there were still copies that I had downloaded earlier and that would not run. So I deleted them. After I had restarted, I tried running Rapport again, but it still didn't work.

Johnw February 2, 2019 at 13:56:34

"of course ending up with 3 copies" Uninstalling Rapport using the SafeUninstall Utility http://www.trusteer.com/en/support/...

Derek February 2, 2019 at 14:13:40

If you were just deleting the downloads that will NOT uninstall the program, it just removes the file that installs it. It has to be properly installed, like this: http://www.trusteer.com/en/support/... Then click one of the saved downloaded files to install it again. Always pop back and let us know the outcome - thanks

Thank you. I will follow the link.

Thank you too Derek. I should be going through the proper trusteer site...lesson learned. This old person will give it another go tomorrow!

Derek February 2, 2019 at 16:51:35

Just for info, ALL programs should be properly uninstalled. It is only the odd simple program (usually a technical utility) that is removed by just deleting a file. The current process came in with Windows 95 when "the registry" was introduced. Good luck Always pop back and let us know the outcome - thanks message edited by Derek