I have downloaded Rapport and the icon is pinned to my taskbar. When I click it, I get a message asking whether I want this app to make changes to my device. When I click Yes, nothing happens. I cannot get Rapport to run.
Did you download the software from IBM, your bank's website, or a 3rd party site? Rapport runs when you use your browser but it only becomes enabled when you visit a site that uses Rapport for protection, such as a bank. You can see the difference between the green enabled icon & greyed-out disabled icon in this pic: https://www2.bac-assets.com/content...
No, it is still grey. I had it installed and working for years, but somehow it disappeared, and I tried to reinstall when prompted by the bank. Windows 10 recently did an update. Could that have affected it?
Try uninstalling Rapport first, then Restart your computer (not shut down and start up again. Now download a new Rapport file and save it. Go to the saved file then double click it tp install it again.
Always pop back and let us know the outcome - thanks
I downloaded it from the bank when prompted. When it seems not to have downloaded, I did it again, and again, of course ending up with 3 copies. I clicked on the first copy to have it run, but nothing happened other than the initial dialog box appearing. I tried opening the bank site to check if the green icon was there, but it only showed grey.
I uninstalled Rapport,, but there were still copies that I had downloaded earlier and that would not run. So I deleted them. After I had restarted, I tried running Rapport again, but it still didn't work.
"of course ending up with 3 copies" Uninstalling Rapport using the SafeUninstall Utility
http://www.trusteer.com/en/support/...
If you were just deleting the downloads that will NOT uninstall the program, it just removes the file that installs it. It has to be properly installed, like this:
http://www.trusteer.com/en/support/...Then click one of the saved downloaded files to install it again.
Always pop back and let us know the outcome - thanks
Thank you. I will follow the link.
Thank you too Derek. I should be going through the proper trusteer site...lesson learned. This old person will give it another go tomorrow!
Just for info, ALL programs should be properly uninstalled. It is only the odd simple program (usually a technical utility) that is removed by just deleting a file. The current process came in with Windows 95 when "the registry" was introduced. Good luck
Always pop back and let us know the outcome - thanks
message edited by Derek