Solved Rapport installed but won't run

February 2, 2019 at 07:09:56
Specs: Windows 10
I have downloaded Rapport and the icon is pinned to my taskbar. When I click it, I get a message asking whether I want this app to make changes to my device. When I click Yes, nothing happens. I cannot get Rapport to run.

See More: Rapport installed but wont run

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#1
February 2, 2019 at 07:24:27
Did you download the software from IBM, your bank's website, or a 3rd party site? Rapport runs when you use your browser but it only becomes enabled when you visit a site that uses Rapport for protection, such as a bank. You can see the difference between the green enabled icon & greyed-out disabled icon in this pic: https://www2.bac-assets.com/content...

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#2
February 2, 2019 at 07:38:00
No, it is still grey. I had it installed and working for years, but somehow it disappeared, and I tried to reinstall when prompted by the bank. Windows 10 recently did an update. Could that have affected it?

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#3
February 2, 2019 at 07:51:06
✔ Best Answer
Try uninstalling Rapport first, then Restart your computer (not shut down and start up again.

Now download a new Rapport file and save it. Go to the saved file then double click it tp install it again.

Always pop back and let us know the outcome - thanks


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#4
February 2, 2019 at 11:39:04
I downloaded it from the bank when prompted. When it seems not to have downloaded, I did it again, and again, of course ending up with 3 copies. I clicked on the first copy to have it run, but nothing happened other than the initial dialog box appearing. I tried opening the bank site to check if the green icon was there, but it only showed grey.

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#5
February 2, 2019 at 11:59:21
I uninstalled Rapport,, but there were still copies that I had downloaded earlier and that would not run. So I deleted them. After I had restarted, I tried running Rapport again, but it still didn't work.

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#6
February 2, 2019 at 13:56:34
"of course ending up with 3 copies"

Uninstalling Rapport using the SafeUninstall Utility
http://www.trusteer.com/en/support/...


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#7
February 2, 2019 at 14:13:40
If you were just deleting the downloads that will NOT uninstall the program, it just removes the file that installs it. It has to be properly installed, like this:
http://www.trusteer.com/en/support/...

Then click one of the saved downloaded files to install it again.

Always pop back and let us know the outcome - thanks


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#8
February 2, 2019 at 14:48:47
Thank you. I will follow the link.

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#9
February 2, 2019 at 14:53:30
Thank you too Derek. I should be going through the proper trusteer site...lesson learned. This old person will give it another go tomorrow!

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#10
February 2, 2019 at 16:51:35
Just for info, ALL programs should be properly uninstalled. It is only the odd simple program (usually a technical utility) that is removed by just deleting a file. The current process came in with Windows 95 when "the registry" was introduced.

Good luck

Always pop back and let us know the outcome - thanks

message edited by Derek


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