ransomeware on my pc

January 10, 2017 at 14:53:36
Specs: windos 10
how do I get rid of ransomware.It got on my pc 3 weeks ago and I cannot get my pics or documents.Also I just got a new laptop and when I set it up it shows the same screen asking for money for me to get all of my stuff back.

See More: ransomeware on my pc

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#1
January 10, 2017 at 15:16:37

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#2
January 10, 2017 at 15:24:21
Removing the Ransomware (infection) is possible but restoring your encrypted files is quite another matter.

The approach with Ransomware is to keep backups of your personal files beforehand so that they can be restored after any disaster, including Ransomware once it has been removed. If you have been transferring things from the infected machine to your new laptop then you have probably cross infected it.

What we are talking about is something that the top experts in the land find difficult to decrypt. See this:
https://malwaretips.com/blogs/remov...
If you try tackling the above yourself then it must be at your own risk.

You might as well keep watching in the hope there will be other inputs.
EDIT: I now see one arrived during my posting.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#3
January 10, 2017 at 15:36:51
mwm writes.
"You can globally restore encrypted files from Dropbox, it takes about 3 to 5 days via Dropbox Support."
https://forums.whirlpool.net.au/for...

If that fails, let us know what version of ransomware you have.

ID Ransomware - Identify What Ransomware Encrypted Your Files
http://www.bleepingcomputer.com/for...
https://id-ransomware.malwarehunter...


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Related Solutions

#4
January 25, 2017 at 03:58:04
Hi justdon

Have you tried doing a system restore to a place in time before the ransomware was installed?

I am afraid tho that since both youre pc and laptop are quite new this might not be an option.

Also could you provide the ransomware's name, since this could help us solve your problem


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#5
January 25, 2017 at 04:37:25
Re #4

System Restore also might not an option because most ransomware now disables it.

Always pop back and let us know the outcome - thanks


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#6
January 25, 2017 at 20:25:18
Re#5
Would running System Restore via Windows 7 Repair Disk (at least in Windows 7) work since it uses the system restore engine on the repair disk? This is assuming that the restore points were not deleted or corrupted of course.

You have to be a little bit crazy to keep you from going insane.


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#7
January 26, 2017 at 03:49:06
I did a reset on my laptop and it appears that worked but didn't work on my pc.

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