Solved Ran Malwarebytes Antimalware, now I can't use wifi?

March 29, 2015 at 08:40:05
Specs: Windows 7
I've seen this asked a lot, but it seems that each reply is personal for each situation! I ended up downloading a host of nasty spyware by accident (I normally consider myself quite good at avoiding this, although clearly not any more). I used Malwarebytes Antimalware to run a scan and it seemed to get rid of it all. Now, I can't use our house's Sky wifi connection to get online as it doesn't work in any browser (IE, Mozilla and Chrome). However, when I use my mobile phone as a hotspot, I CAN get online! Just to say.... all of my housemates can use the house wifi fine. I was thinking that the malware scan somehow altered something to do with how I connect to our sky wifi?

I really don't know though... I'd be very grateful if someone could help me!

message edited by stickydonut


See More: Ran Malwarebytes Antimalware, now I cant use wifi?

Report •


#1
March 29, 2015 at 09:08:50
✔ Best Answer
MalwareBytes is normally a good safe program, although there could always be some temporary issue with the latest version.

Firstly run these two (if necessary download them on another computer then transfer the downloads, using a flash drive, to the one that won't go online):

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

Please copy/paste the logs on here because even if the symptoms are cured you are likely to still have things lurking around that require further cleaning.

If you still have the same symptoms go to "Control Panel > Network and Sharing Centre" then select "Change adapter settings". As, presumably, you are using Wifi then ensure that your Wifi adapter is not showing as Disabled, if so enable it. If it is not disabled then double click the entry and hit the Diagnose button and see if that will fix it.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

#2
March 29, 2015 at 16:49:17
" I used Malwarebytes Antimalware to run a scan and it seemed to get rid of it all"
Nope, like Derek says, more will be lurking, consider it like a cancer, until you get it all......

Report •

#3
March 29, 2015 at 17:09:33
Okay, I'm in the process of following your instructions. Thank you both, I'm really grateful for this.

Report •

Related Solutions


Ask Question