Programs keep shutting down while in use

October 31, 2012 at 16:50:58
Specs: Windows XP, Celeron(R) D 3.33 ghz/2.75 gb RAM
Using Win XP. Several of my programs work for awhile then I get a message that "Photopaint e.g. has encountered a problem and needs to shut down" and it does. Occassionally the computer shuts down entirely. Google Chrome, Internet Explorer and Firefox all crash from time to time. I tried to get Norton antivirus and when I type in norton.com, it sits in the address bar for a second then changes to null.norton.com and the browsers tell me the address can't be found (no surprise there).

This last behavior makes me think I have a virus that blocks my attempt to obtain virus removal/protection or could I have a partial failure of the CPU that has lost certain paths.


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#1
October 31, 2012 at 19:31:08
Start with a quick scan from malwarebytes and fix all it finds
http://www.filehippo.com/download_m...
I would pass on Norton....why not give Avast Free a chance and get it to do a bootscan on reboot
http://www.filehippo.com/download_a...
MOVE all it finds to the chest

What is your present anti-virus?

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#2
November 1, 2012 at 07:33:46
I downloaded and installed malwarebytes but when it attempted to download the newest updates (3 times) it always says 100% then says something is missing or corrupt. I also attempted to install Norton Internet Security and the program installs,
an icon appears on the desktop but when I try to download the latest virus definition database, it also appears to completely download but then screen changes to database incomplete or corrupt. I have downloaded images,text and zip files successfully. Whatever is happening seems to be targeting updates to complete antivirus installations.

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#3
November 1, 2012 at 15:58:03
Have you tried downloading and installing in safe mode yet?

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Related Solutions

#4
November 1, 2012 at 16:09:27
You might need detailed specialist attention. In the meantime, MalwareBytes has inbuilt features to prevent a virus knowing that it is being run. Its program file name can be changed to any old thing and it also accepts three other file extensions other than exe. Therefore try this:

Go to MalwareBytes program folder and find the file mbam.exe (which is the file that runs the program). Try fooling the virus by renaming it to any of these file names - try them all:

iexplore.exe
iexplore.com
iexplore.cmd
iexplore.bat

Just double click the file, wait a bit and see if it runs and updates. If it doesn't help then rename it back to mbam.exe so that your normal MalwareBytes desktop shortcut works again.

EDIT:
Just to say that while I was typing this long post, #3 came in - so we overlapped.
Both ideas are worth a shot. Actually "running" MalwareBytes from Safe Mode is another option.

Always pop back and let us know the outcome - thanks


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#5
November 4, 2012 at 17:09:12
I have received email notifications that my problem has had about 11 replies but the list here stops at # 4 and I can't find the others. Clicking the link included on the notification also brings me to this page with 4 replies. How do I find the rest.

Well my reply showed up as # 5 but the others are still missing. I have seen several after # 4
including an exchange between hotshot12345?
and someone else but they aren't here


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#6
November 4, 2012 at 17:45:03
they were probably removed by a moderator...I vaguely remember seeing that hotshot was putting down other members in his reply...

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#7
November 4, 2012 at 17:47:43
I think I know part of the reason - I have this post tagged. There were about three interchanges earlier that the moderators might have seen as a tad off-colour. They are are not there now so I guess they were removed. That still doesn't add up to 11 so maybe there were others that came and went before I saw them.

We don't work by email so I would edit out your email address in #5. If your email appears in open text on the net it will be picked up by spammers search engines and you will get junk email forever. I did it once years ago and ended up getting about 120 spam emails per day.

Always pop back and let us know the outcome - thanks


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#8
November 4, 2012 at 17:57:10
Back to the problem. Did you try #3 and #4?

I recall a piece of code from hotshot123456 which included the path to the host file.
I assume he suspected a bogus entry in there which was stopping MalwareBytes (etc) from working. Try temporarily disabling Hosts completely. Follow this path:

C:\windows\system32\drivers\etc

In there you should find a file with the name Hosts (without any file extension). Rename it to HostsX which will disable it. See if MalwareBytes then installs and works properly. If it doesn't help, then rename it back to plain old Hosts again.

Always pop back and let us know the outcome - thanks


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#9
November 7, 2012 at 04:59:53
Thanks to all who offered suggestions. I'll be away for 10 days so I won't be sending any updates for awhile but I'll be back. I have been having new issues. I have received several notices that microsoft feed synchronization has encountered a problem and needs to shut down. I sent the report the first time and it has happened several times again. I continue using the computer and for awhile it functions as though nothing has happened . Google Chrome fails from time to time (as it did the first time I tried to compose this post). Sometimes I get the "aw snap" message and some times the computer screen goes black and the computer seems to shut off but the power light on the hard drive remains lit. Pushing the power button does not turn off the power. The only way to turn off the power is to push the reset button.

I got malewarebytes to run by changing its name in the program folder (thanks Derek) but both times I tried the screen went black as described above part way thru the scan. Once at about 5 min into the scan and the second time at 20+ min. into the scan


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#10
November 7, 2012 at 05:26:29
check your bios battery, it may be dying and also check your time & date. If they are wrong...computers do strange things...

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#11
November 7, 2012 at 07:39:54
As the name changing of MalwareBytes made it run normally, then you either have (or did have) some sort of nasty on there. Once this issue is fully sorted MWB should then run using its orginal mbam.exe name. If not then we need to find out why.

Once your machine is running the BIOS battery doesn't even need to exist, so its hard to see why this would cause a sudden shut-down. If the clock shows the wrong time that is the usual symptom of BIOS battery trouble (as per #10).

computers do strange things - how very true.

Always pop back and let us know the outcome - thanks


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#12
December 9, 2012 at 17:56:38
Thanks to all who offered suggestions but I became so frustrated that I took my machine to a local computer shop. I did this reluctantly because I have had several bad experiences with "experts" working on my computer . OnceI had a "professional" "microsoft certified" technician come to my house because my computer was running so slowly. He spent two hours and charged me $125, said he did all he could do and left. There was no improve my computers performance. Next time, when I had difficulty installing Norton Antivirus, I paid Norton about $50 for "expert" assistance in installing the product. After three attempts totaling over six hours, he asked me to keep remote control of my computer while he found a way to install the program. He called me several days later and said the program was installed but I found the computer wouldn't work properly. I tried this forum but I realize it is difficult to find a solution without ones hands on the computer. This time the technician at the local store said Norton antivirus was improperly installed and removed it. The computer now works fine with the exception of one program which I'll take up in a separate thread. So I am out about $100 ($50 for the program and $50 for the assistance) but at least I got my moneys worth this time at the local computer shop.

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#13
December 9, 2012 at 18:00:06
BTW. After I read my post I thought I should credit my local computer shop, The Computer Barn in Carlisle, PA

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#14
December 9, 2012 at 18:06:32
Thanks for taking the trouble to let us know the outcome - sorry to hear about the $100 but as you say, it could have been worse.

Always pop back and let us know the outcome - thanks


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#15
December 9, 2012 at 20:58:17
Installing Norton was probably your biggest mistake....

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