Please help with this virus!!!

Dell Inspiron15 notebook - customizable
September 20, 2009 at 19:20:51
Specs: Windows XP
I have a virus on my laptop that I cant fix. The virus took away my drag and drop on my mouse, moved my start menu down so I cant pull it up, will not let me scan my computer with virus protection, and will not let me access windows restore. What can I do to get my pictures from the computer? I tried a removable drive but it wont let me move files to it. Please help!!!!

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#1
September 20, 2009 at 19:24:16
It also took away my wireless so I cannot access the internet.

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#2
September 20, 2009 at 23:44:29
Have you tried to access the co0mputer to safe mode then do the scan in safe mode?

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#3
September 21, 2009 at 09:04:25
nope it will not work..... Tried installing malwarebytes but it says........Runtime error 372
Failed to load control vbalgrid from vbalsgrid6.ocx. Your version of vbalsgrid6.ocx may be outdated. Make sure you are using the version of control that was provided with your application.

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#4
September 21, 2009 at 23:00:50
You cant' get in to safe mode? Well that it must been a virus then. Have you tried to see if you can do a system restore?

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