Solved Please Explain This Firewall Access Request re: Firefox

Dell / Inspiron one 2320
March 7, 2015 at 08:25:22
Specs: Windows 7 Home Premium, 3.3 GHz / 4001 MB
I have a Dell All-In-One 2320 desktop.

A short time after Firefox installed its most recent update, I found this dialog box hiding behind some other windows:

http://i440.photobucket.com/albums/...

I'm not sure why Windows Firewall would be asking me to allow Firefox to communicate in a coffee shop, considering my desktop is a bit too large to take with me when I want a cup of joe. ;-)

I've never seen this request with any other Firefox update. Can someone explain why I am getting this request now and how to respond? Thanks!


message edited by DerbyDad03


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#1
March 7, 2015 at 08:38:09
I agree, it should not be allowing this. It is most likely malware which has crept in and has changed some settings. The first step would be to change those settings over if possible.

Next run these two free programs which are a great help at clearing the decks, at least initially, when you get malware:

ADWCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the Scan. You then have options to remove whatever it shows under each heading in the table that appears below, although it is usually safe to run "Cleaning".

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Run the program but before doing the scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits".

If either or both find anything then please copy/paste the logs on here because even if the symptoms are cured you are likely to still have things lurking around that require further cleaning. If nothing is found let us know.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
March 7, 2015 at 08:48:45
This sounds perfectly normal to me, and is a security feature. The FireFox program has changed, due to the update, and for some reason Windows Firewall is not recognizing it as the same program that it already has exceptions for. So it is now asking whether you want to allow this program to use public networks.

This is a slight inconvenience, but the benefits are immense. If you are sensible you may not want to allow your computer to browse the web via an unsecured, public network (as your connection can be spied upon or - worse - be subject to a man-in-the-middle attack). This checkbox gives you the choice.

It is not a virus but A Good Thing.


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#3
March 7, 2015 at 09:08:13
✔ Best Answer
You are not the only one to get it. Others have too after they updated to FF Version 36.0. Link below is a thread posted at Mozilla support forum.

https://support.mozilla.org/en-US/q...

EDIT:

I didn't get hit with Windows Firewall Alert when I updated my FF. I surmise it is because I use a different, third party Firewall.

i_Xp/Vista/W7User

message edited by XpUser


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#4
March 7, 2015 at 09:11:55
ijack
You might well be right but as a Firefox user I have never ever had a popup of this nature after updates or at any other time. Have you experienced these?
EDIT:
I overlapped with XPUser's post above and now see that some others have had this happen too.

I still consider that having changed the setting it does no harm to run a basic malware check, as given, even if it shows that nothing was found.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#5
March 7, 2015 at 09:24:42
Yes it's always a good idea to run a basic malware check. I use the paid version of Malbytewares that runs daily in the background. I checked the Scanning History Log - no malicious items were detected.

i_Xp/Vista/W7User


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#6
March 7, 2015 at 11:22:09
It's always a good idea to run regular malware scans!

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#7
March 8, 2015 at 07:53:48
Thanks for letting me know that it's not just me!

message edited by DerbyDad03


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