PC Protection Center virus removal

ZT
November 29, 2008 at 11:23:30
Specs: Vista, AMD/2GB
I can only boot in safe mode since I acquired this "PC Protection Center 2008" virus. I followed the instructions I found in other posts, but I am unable to run Malwarebyte's Anti-Malware - I double click the .exe file but it does nothing. Trying to access any website that involves downloading applications to resolve the problem are blocked by this thing. It refuses to let me run certain programs.

I really need some assistance with this problem since we are experiencing downtime due to being unable to boot normally.

I can post a HJT log if needed. Thanks.

kristopherloring@gmail.com


See More: PC Protection Center virus removal

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#1
November 29, 2008 at 12:52:23
Try this:

Click on Start, click Run, and then type devmgmt.msc and click OK
On the View menu click on Show hidden devices
Browse to Non-Plug and Play Drivers and click the + sign to the left, you should see something like TDSSserv.sys in thta list.
Highlight that driver and right click on it and select DISABLE - NOT uninstall.
Now RESTART your computer.



Rename the downloaded installer file mbam-setup.exe to any generic name such as your own name but keep the .EXE extension on the file and run it.
Once the program is installed go to the UPDATE tab and try to update the program if you can. If your unable to update go ahead and run the short scan.


If it installed but will not run navigate to this folder:

C:\Programs Files\Malwarebytes' AntiMalware

Rename the mbam.exe file then try to run it again, if still no luck rename all the .exe files in the MAlwarebytes' Anti-Malware folder and try to run it again.

Please download and install the latest version of HijackThis v2.0.2:


Download the "HijackThis" Installer from this link:
Hijack This


1. Save " HJTInstall.exe" to your desktop.
2. Double click on HJTInstall.exe to run the program.
3. By default it will install to C:\Program Files\Trend Micro\HijackThis.
4. Accept the license agreement by clicking the "I Accept" button.
5.Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
6. Click "Save log" to save the log file and then the log will open in Notepad.
7. Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
8. Paste the log in your next reply.
9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.


For Hijack This, if it will not run rename the Hijack This.exe file to something else and try installing it again.
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX



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#2
November 29, 2008 at 14:40:51
The PC is performing better, but only in Safe mode as it will still not boot normally. Also, I'm still unable to download files as it gives me an error message or brings up a blank page in Firefox. Anyway, here's my HJT log =


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:38:20 PM, on 11/29/2007
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Safe mode with network support

Running processes:
C:\Windows\Explorer.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin...
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O1 - Hosts: ::1 localhost
O2 - BHO: getwn32.msieof - {750D1B6D-6F57-41BE-B34C-05DD4FCCD6F0} - C:\Windows\system32\getwn32.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\DVD Copying Utilities\PowerISO\PWRISOVM.EXE
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [CloneCDTray] "C:\Program Files\DVD Copying Utilities\Clone CD and DVD\CloneCD\CloneCDTray.exe" /s
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\DELETETHIS FOLDER\MkrisAtophLer\mbam.exe" /runcleanupscript
O4 - HKLM\..\RunOnce: [wextract_cleanup0] rundll32.exe C:\Windows\system32\advpack.dll,DelNodeRunDLL32 "C:\Users\THELOR~1\AppData\Local\Temp\IXP000.TMP\"
O4 - HKLM\..\RunOnce: [wextract_cleanup1] rundll32.exe C:\Windows\system32\advpack.dll,DelNodeRunDLL32 "C:\Users\THELOR~1\AppData\Local\Temp\IXP001.TMP\"
O4 - HKLM\..\RunOnce: [wextract_cleanup2] rundll32.exe C:\Windows\system32\advpack.dll,DelNodeRunDLL32 "C:\Users\THELOR~1\AppData\Local\Temp\IXP002.TMP\"
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\DELETETHIS FOLDER\MkrisAtophLer\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Acrobat Synchronizer.lnk = C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AdobeCollabSync.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O17 - HKLM\System\CCS\Services\Tcpip\..\{64E9140A-A654-49CC-BDE1-FF289B08AC9E}: NameServer = 204.127.203.135,216.148.225.135
O17 - HKLM\System\CS1\Services\Tcpip\..\{64E9140A-A654-49CC-BDE1-FF289B08AC9E}: NameServer = 204.127.203.135,216.148.225.135
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\Windows\system32\IoctlSvc.exe
O23 - Service: Stardock WindowBlinds (WindowBlinds) - Stardock Corporation - C:\Program Files\Stardock\MyColors\VistaSrv.exe
O23 - Service: Windows Tribute Service - Unknown owner - C:\Windows\system32\kdjou.exe

--
End of file - 7558 bytes

kristopherloring@gmail.com


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#3
November 29, 2008 at 14:52:29
You have a dns changer.

Go to start> control panel> administrative tools> services> scroll down to "Windows Tribute Service" and double click it> click stop> on the far right of "startup type" click the blue dropdown arrow> click disabled> apply> ok.

Please download the OTMoveIt2 by OldTimer and save it to your desktop.

1. Please double-click OTMoveIt2.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
2. Copy the everything between the X's (not the X's) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
C:\Windows\system32\kdjou.exe

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

4. Return to OTMoveIt2, right click in the "Paste Custom List Of Files/Patterns To Move" window (under the yellow bar) and choose Paste.
5. Click the red Moveit! button.
6. Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
6. Close OTMoveIt2

Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

Restart the computer.

Go start > run type cmd and press enter or ok.
type ipconfig /flushdns (The space between g and / is needed)

Then press Enter, type Exit, press Enter again

Try to download and run Malwarebytes.


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Related Solutions

#4
November 29, 2008 at 15:08:28
I disabled the Windows Tribute Service, but I'm unable to download Otmoveit2.exe because I receive the error message:

The download cannot be saved because an unknown error occurred. Please try again.

Not sure how to proceed if I'm unable to download this app. I even tried copying the location and pasting directly into the address bar of both IExplorer and Firefox.

kristopherloring@gmail.com


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#5
November 29, 2008 at 16:02:31
Set up the computer to view hidden files:
To show hidden files do the following:
Click Start > My Computer
On the Tools menu, click Folder Options.
Click the View tab.
Uncheck Hide file extensions for known file types.
Uncheck Hide protected operating system files.
Under the Hidden files folder, locate and check Show hidden files and folders.
If you see a warning message, click Yes.
Click Apply > OK.

. Please then reboot your computer in Safe Mode by doing the following :
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, a menu with options should appear;
Select the first option, to run Windows in Safe Mode, then press "Enter".
Choose your usual account.

Navigate to and delete this file if found:

C:\Windows\system32\kdjou.exe

Restart the computer.

Repair the winscoks:


1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. In Registry Editor, locate the following keys, right-click each key, and then click Delete:


HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock2


4. When you are prompted to confirm the deletion, click Yes.
Note Restart the computer after you delete the Winsock keys. Doing so causes the Windows XP operating system to create new shell entries for those two keys. If you do not restart the computer after you delete the Winsock keys, the next step does not work correctly.


Step 2: Install TCP/IP


1. Right-click the network connection, and then click Properties.
2. Click Install.
3. Click Protocol, and then click Add.
4. Click Have Disk.
5. Type C:\Windows\inf, and then click OK.
6. On the list of available protocols, click Internet Protocol (TCP/IP), and then click OK.
Normally you restart the computer here, so if you found TCP/IP ok then restart and try to download MalwareBytes again
If Internet Protocol (TCP/IP) does not appear, follow these steps:
Click Start, and then click Search.
In the Search Companion pane, click More advanced options.
Click to select the following three check boxes:
Search system folders
Search hidden files and folders
Search subfolders
In the All or part of the file name box, type nettcpip.inf, and then click Search.
In the results pane, right-click Nettcpip.inf, and then click Install.
Restart the computer.


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#6
January 29, 2009 at 07:08:08
Hi,

have you tried to remove it manually? if not, try to follow removal guide steps found here: http://www.2-spyware.com/remove-pc-...


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