Pc Defender 2010

February 20, 2010 at 08:06:12
Specs: Windows xp
Please help I have Pc defender popping up on my laptop I am unable to load up anything else. I cannot download any malware as I cannot access the internet. I have tried safe mode with networking and also ctrl+shift+esc.
Any ideas?

See More: Pc Defender 2010

February 20, 2010 at 08:45:32
This may get your internet back. Go to start> control panel> internet options> connections> lan settings> uncheck proxy setting box> check automatically detect settings> ok> apply>ok.

You may need to download these to a cd, external drive, or usb drive and run it on the infected computer but first try to run it from the infected computer.

Please download Rkill from the following link.


Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. This link will help you disable them:

Click on This Link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)

A black screen will appear and then disappear. Please do not worry, that is normal.

If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by the malware when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate the malware . So, please try running Rkill until malware is no longer running. You will then be able to proceed with the rest of the guide.

Do not reboot your computer after running rkill as the malware programs will start again.

Update malwarebytes and run it then post its log.

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February 20, 2010 at 09:05:23
I cannot even get a start menu up?

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February 20, 2010 at 09:53:16
See if you can boot into safe mode with networking and try this only using the F8 method or the computer may lockup worse than it is now. Shut the computer down for 30 seconds then restart and begin tapping F8. When the option scree appears choose safe mode with networking. If it boots you should have internet access but you may need to change the settings in internet options as suggested in response #1.

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Related Solutions

March 14, 2010 at 18:00:47
I don't understand what I'm supposed to do after running rkill.

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March 14, 2010 at 18:28:59
what u have to do is run Rkill then while the virus is subdued update and use ur antivirus on it. im not the expert so listen to him and use malwarebytes. scan then post the log.

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