Solved outlook 2003 antivirus disrupts email

January 14, 2015 at 19:39:14
Specs: Windows 7
smtp does not work when antivirus is intalled. OS is Windows 7, have tried AVG, Microsoft Security Essentials.

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January 14, 2015 at 20:40:50
This is a first response, until I dig deeper.

smtp doesn't need a virus check, once a virus is on your comp, it is way too late.

message edited by Johnw

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January 14, 2015 at 20:42:37
Try Avast free version.
Try uninstalling and reinstalling Outlook (assuming you still have the installation key).
Contact your ISP for your proper email settings, they probably have a tutorial on their support site as well.

You have to be a little bit crazy to keep you from going insane.

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January 14, 2015 at 21:00:42
✔ Best Answer
Open Outlook.

1: Expand Tools > click Options.
2: Open the Other tab.
3: Click Advanced Options.
4: Activate the Enable logging (troubleshooting) option.
5: Click OK twice.
6: Restart MS Outlook.

Once you have this option enabled, the application troubleshooting log starts registering all information about interaction between MS Outlook 2003 / 2007 / 2010 and a mail server each time a message is sent/received.

Information Important notice: once you are over with troubleshooting, disable the logging. Otherwise the log file will keep growing, and that can potentially lead to a lack of empty hard disk space.

Log file location

For POP3, SMTP, MAPI protocols

%temp%\Outlook Logging\Opmlog.log

For IMAP protocol

%temp%\Outlook Logging\IMAP-usernamedomainname-date-time.log

Information Sometimes the data can be registered in the log only after closing MS Outlook.

message edited by Johnw

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Related Solutions

January 15, 2015 at 07:28:06
The logging options are different for Outlook 2013. What version are you running? Are you sure it's 2003 and not 2013?

message edited by beachyhbt

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January 17, 2015 at 08:20:48
Thanks to Johnw. Your answer was very helpful. Logging showed me that the server requires TLS which is not supported by the ancient Outlook 2003. Definitely time for an upgrade.

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