Solved "Other User"

Dell St2320l 23-inch widescreen flat pan...
January 19, 2011 at 15:46:21
Specs: Windows 7
Hello everyone,

About two days ago I went on http://www.free-tv-video-online.me/ to watch a movie. The morning after my computer (which is a Dell Desktop with Windows Vista) kept rebooting and trying to go on safe mode. Acting quick I was lucky enough to save all of my important files on a USB drive. Now, when I turn on my computer a blue screen pops up, and it says "Other User," also asking for the username and password. I'm pretty sure my system was most likely hacked (from that movie site), and now I honestly don't know what to do.

I called Dell, but since my computer doesn't have a warranty they want me to pay hundreds of dollars (which I can't afford atm).

I also attempted to restore it to factory settings with the CD (yesm I have the restore CD!), but the "Other User" screen is the only thing I see.

I would love to get some help because I really need it!

Thankyou,
- J


See More: "Other User"

Report •


✔ Best Answer
January 20, 2011 at 09:32:15
You should try to boot your computer from your windows cd, which will initially bypass your hard drive and allow you to regain control of your machine.
Here's a very basic list on how to do it.
1. turn off your laptop.
2. insert your windows cd
3. turn on your laptop
4. when your laptop first turns on, you should briefly see a black screen with some technical information on it regarding your BIOS. It will say something like: "Pheonix BIOS" or someother brand of BIOS, and show the version number. If you don't see that screen, I don't know what to do for you.

5. make a note on that screen of what Keyboard key you need to press to enter your BIOS settings. It is usually something like "F2". You will have to push that key quickly before your computer tries to boot up Windows.

6. If you have succeeded in pushing the key in time, before Windows tried to boot, then you will enter your computer's Bios settings. If Windows comes up next then you know that you have failed to push the key in time. Just restart your computer to try again. There is no harm in pushing the key repeatedly to make sure you've got it.

7. in Bios settings find the options for "Boot order". I can't be more specific, as bios's differ. It will usually show you 2 or three devices numbered 1,2,3. etc. That is the order that the BIOS checks your devices to find a working operating system to boot. Normally, that is found on your primary hard drive.

8. In that list of numbered devices, change the FIRST device in that list to "Cd" or "DVD". We want the BIOS to check your CD drive before checking your hard drive for an OS to load.

9. save your Bios changes and exit the BIOS settings utility.

10. The computer will now restart the boot process, only this time, it will try your CD/DVD drive BEFORE it tries your hard drive. It should find your Windows CD now and boot from it, thereby allowing you to repair your Windows installation, or do various other operations. If you are unlucky, there is the possibility that your CD may not be "bootable"; that it is just a regular CD with a bunch of files on it and that will suck for you. If that happens, maybe you have a friend who has a bootable windows cd?

11. You can leave the BIOS settings the way your changed them or change them back to the default settings with your hard drive listed as #1. If you leave them with #1 as CD/dvd, but you don't have the cd in, the BIOS will just go on to the next device anyway.



#1
January 19, 2011 at 15:54:51
Try a restore point or try F10 or F11 to put the PC back to day 1.

PS: Whenever you see the word free, don't let them play on your greed.

How do you know when a politician is lying? His mouth is moving.


Report •

#2
January 19, 2011 at 16:09:54
those two didn't work! :( & I'm NEVER going on that site again, NEVER! I don't care if I lose data and files, I saved everything important. I just don't understand how to get this page off!

Report •

#3
January 19, 2011 at 17:20:53
There is definitely a hidden recovery partition. You just have to find it.


In the meantime, email the owner of the site. Ask him what happened.

dmca@free-tv-video-online.info

How do you know when a politician is lying? His mouth is moving.


Report •

Related Solutions

#4
January 19, 2011 at 18:05:01
Email him and say what? I'm not risking getting hacked on my other computer too. I actually got into my computer for a split second, but it froze...maybe I can do this...I wish I knew more of what I was doing though.

Report •

#5
January 19, 2011 at 20:30:57
tap f8 on bootup and choose safe mode. Once in safe mode click on the administrator account & then go into the control panel and find user accounts, delete any account that you are not familiar with.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


Report •

#6
January 20, 2011 at 06:59:16
Email him & ask him why his site caused damage to your PC. There is no risk involved as long as you don't open any attachments.

How do you know when a politician is lying? His mouth is moving.


Report •

#7
January 20, 2011 at 09:32:15
✔ Best Answer
You should try to boot your computer from your windows cd, which will initially bypass your hard drive and allow you to regain control of your machine.
Here's a very basic list on how to do it.
1. turn off your laptop.
2. insert your windows cd
3. turn on your laptop
4. when your laptop first turns on, you should briefly see a black screen with some technical information on it regarding your BIOS. It will say something like: "Pheonix BIOS" or someother brand of BIOS, and show the version number. If you don't see that screen, I don't know what to do for you.

5. make a note on that screen of what Keyboard key you need to press to enter your BIOS settings. It is usually something like "F2". You will have to push that key quickly before your computer tries to boot up Windows.

6. If you have succeeded in pushing the key in time, before Windows tried to boot, then you will enter your computer's Bios settings. If Windows comes up next then you know that you have failed to push the key in time. Just restart your computer to try again. There is no harm in pushing the key repeatedly to make sure you've got it.

7. in Bios settings find the options for "Boot order". I can't be more specific, as bios's differ. It will usually show you 2 or three devices numbered 1,2,3. etc. That is the order that the BIOS checks your devices to find a working operating system to boot. Normally, that is found on your primary hard drive.

8. In that list of numbered devices, change the FIRST device in that list to "Cd" or "DVD". We want the BIOS to check your CD drive before checking your hard drive for an OS to load.

9. save your Bios changes and exit the BIOS settings utility.

10. The computer will now restart the boot process, only this time, it will try your CD/DVD drive BEFORE it tries your hard drive. It should find your Windows CD now and boot from it, thereby allowing you to repair your Windows installation, or do various other operations. If you are unlucky, there is the possibility that your CD may not be "bootable"; that it is just a regular CD with a bunch of files on it and that will suck for you. If that happens, maybe you have a friend who has a bootable windows cd?

11. You can leave the BIOS settings the way your changed them or change them back to the default settings with your hard drive listed as #1. If you leave them with #1 as CD/dvd, but you don't have the cd in, the BIOS will just go on to the next device anyway.


Report •

#8
January 20, 2011 at 19:30:34
Thankyou everyone for the advice! altwolf, I especially want to thank you because your steps worked! They were super easy to follow, and I did it!

So, if anyone is having this type of problem, and you have the installation CD, take altwolf's steps! Thankyou! :)

- J


Report •


Ask Question