Online bank websites unavailable at this time

May 28, 2011 at 00:00:35
Specs: Windows XP
Strange problem with Banking Sites.
Since April I keep getting the message 'Site unavailable at this time please try again later', whenever I try to log in to my banking site.

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#1
May 28, 2011 at 05:58:05
Ring your bank & ask them if the website is down.
Usually a message like that means exactly what it says, nothing to do with virus infection.

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#2
May 28, 2011 at 15:36:46
Seems hard to imagine a bank website being down that long. If you mean that you can open the website but it fails on login it could still be worth contacting them.

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#3
May 31, 2011 at 12:35:40
I have and there's no problem. Since then I've logged on to my accounts using another pc and there was no problem so there must be a problem with my pc.

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Related Solutions

#4
May 31, 2011 at 13:31:37
Can you confirm that what you have given is the "exact" error message, if not let us know what it is.

Have you an alternative browser (such as Firefox) onboard? If not it might be worth temporarily downloading one and installing it, which could prove a point.

If you have no other symptoms then its unlikely to be a virus but it would do no harm running your AV scans and maybe MalwareBytes frebie too (it can find what AV's miss).

There are two ways that a website can be blocked (although it usually displays "unable to connect"). These are Hosts files and IE Restricted Sites.

The quickest way to see if Hosts is involved is to temporarily disable it. To do so follow this path through your filing system:
c:\windows\system32\drivers\etc
You should see a file named hosts. Simply rename this to xhosts then reboot your computer and see if it helps. You can knock the x off later if it is not the culprit.

For IE Restricted Sites, from IE go to Tools > Internet Options > Security > Restricted Sites icon. Then use the button marked Sites. See if your banking site is on there. Easy if you are not using SpywareBlaster or SpyBot S&D Immunize. With the later onboard there will be a gigantic amount of blocked sites to wade through, although there are ways to temporarily remove their entries.

Please do not post then vanish - let us know the outcome


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#5
June 1, 2011 at 10:01:49
Thanks for all help, changed browser to Firefox and solved problem.

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#6
June 1, 2011 at 10:27:48
'changed browser to Firefox and solved problem.'

In that case, why not just reset IE? Sounds like you have a bad addon installed.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#7
June 1, 2011 at 14:01:47
Even if you stick with Firefox it is still worth doing the reset to IE as suggested in #6. It's quite handy to have two browsers and with IE somewhat integrated into Windows it is as well for it to be functioning correctly.

You've already proved its not a Hosts issue or a virus so you can forget those.

Please do not post then vanish - let us know the outcome


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