Numerous Problems After Fake Spyware Encounte

August 5, 2010 at 08:40:29
Specs: Linux
I can't go to this site on my laptop anymore and am using my phone so excuse typing errors.

Yesterday I had a fake spyware infect my laptop. I finally got it to go away, but it must have left behind others or disabled my protection so that I got other infections.

Random tabs open in FireFox over and over and it looks like they are opening to IPs so that freaks me out.

FireFox stops opening any page after the following message is displayed: host process for windows services stopped working and was close. A problem caused the application to stop working correctly.

When windows starts this pops up: error loading burolage.dll. the specified module could not be found. Also display for vpsfp.dll and vpeap.dll

Malwarebytes will not update.

I realize this is a lot to deal with but any help is appreciated. I have scanned my computer with avg, malwarebytes, registry mechanic, and s and d but nothing has been found.


See More: Numerous Problems After Fake Spyware Encounte

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#1
August 5, 2010 at 08:53:47
The first thing I would guess is that because you are using Firefox that you haven't updated your critical updates on your computer.

I just noticed you are using LINUX....YIKES...is a windows OS still on your PC?

What happens when you try IE? Still the same problem?
Try these free cleaners:
1- Trojan Remover
http://www.simplysup.com/tremover/d...
2- Hitman Pro.
http://www.surfright.nl/en/downloads
Remove all they find
Then download a new version of Malwarebytes and do a quick scan
http://www.filehippo.com/download_m...

Also, download Avast Free, install it and get it to do a bootscan on reboot and move all it finds to the chest.

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#2
August 5, 2010 at 09:00:29
No no I am not using Linux. I probably accidentally clicked that using my phone. I have Vista. And I haven't tried IE bc I had the Google redirect virus a year ago and switched. I will run those scans asap if I can download them.

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#3
August 5, 2010 at 09:38:33
OK, use the hitman pro for your machine whether it be 32 or 64 bit. The other cleaners work on either. Good Luck

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Related Solutions

#4
August 5, 2010 at 09:39:58

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#5
August 5, 2010 at 09:51:53
I meant to close the other thread since my problems snow balled from the fake spyware. Things are getting even worse now bc the blue crash screen comes up as soon as windows reboots unless I go into safe mode. This is bad.

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#6
August 5, 2010 at 09:56:34
try tapping f8 and choosing safe mode with networking. What has happened is that you switched to FF a year ago when you had problems with IE.
Unfortunately a whole year would let the viruses probagate immensely and cause the most damage.

If you can get into SM with networking, I would suggest to run Hitman Pro first, that should straighten up any registry problems and help things get started. If you are getting BSOD, please post the EXACT error that comes up. That will help alot too.

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#7
August 5, 2010 at 10:11:32
When I ran hitman earlier, it would scan but not remove anothing. It said I needed a code, but I'm not about to put my credit card info in right now with all this messing in my computer. Suggestions? Is there a version I can download that will remove infections?

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#8
August 5, 2010 at 10:24:04
hitman pro is FREE and fully functional for 30 days. Didn't you download the one from the link I gave?

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#9
August 5, 2010 at 10:27:11
I did but even in safe mode with networking my internet will not connect to use it (I do not have wireless) =[ and I still can't boot normally. I think I need to take it to a tech bc this is way over my head..

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#10
August 5, 2010 at 10:43:17
well if you can't get on-line Hitman pro won't work.
Have you tried the Trojan Remover yet?

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#11
August 5, 2010 at 11:02:52
Trojan Remover would also run but not remove anything without a license key. It found things (supposedly, I don't trust programs that say they find all these problems but them want money to remove them, although i obviously have MAJOR problems.)

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#12
August 5, 2010 at 11:18:09
where are you downloading those? I gave you the actual download links.
They are both 30 day free trials that are fully functional.
I can't believe this...I use them daily as I have repaired PC's for over 9 yrs now.

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#13
August 5, 2010 at 12:59:42
I used the links you gave me but the viruses could have interfered with the process.. I took my computer to a tech since its the blue screens of death..

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#14
August 5, 2010 at 13:02:54
ok, let us know what the results are. I would say you have an unwanted rootkit installed and that the tech will tell you that he has to do a reformat and fresh install.
(they all do that to save time on diagnosis...so be prepared)

In that case, make sure HE backs up all your precious pictues and files. He cannot save programs.

Rootkits can be removed using free software. Good Luck

PS: Also, be sure NOT to take it to the Geek Squad....they will rip you off immensely and it will cost you more than your PC is worth...just a word of caution...they will give you one price and it can easily double when you pick up your PC.


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#15
August 5, 2010 at 13:26:49
I took it to an independent local guy we've used for years. He said my files may already be gone but I could access them in safe mode so we'll see. Hopefully he saves my pictures and quicken data. Everything else I can live without!

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#16
August 5, 2010 at 13:29:23
Ok, in that case I would suggest that you save the pics and quicken files in safe mode and then either burn them to a CD or put them on thumb drives. Just make sure that you check the CD or thumbdrive to be sure the files were loaded correctly.
That will save you money when taking it to be prepared and it's easy to do yourself

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#17
August 5, 2010 at 14:05:33
Unfortunately I already dropped it off but I tried using a flash drive to back up and it didn't work so I'm not sure a cd would have if I'd had any.. maybe my stuff will still be there. Fingers crossed.

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#18
August 6, 2010 at 10:56:41
Well, the tech called and he had to completely start my computer over to save it. The only valuable info on my hard drive was pictures and my quicken data. I'm more upset about the pictures. Oh and 5 seasons of Supernatural and 3 seasons of Roswell. I don't understand how the info is gone bc I thought everything stayed on a harddrive forever. I guess I will be investing in an external harddrive now!

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#19
August 6, 2010 at 11:49:48
If the drive is formatted then your info is lost. But, there is software out there to recover data from formatted drives, as long as nothing is written to that drive after the OS is loaded (new installed programs, etc), you might want to look into Recuva, which is free. Or, GetDataBack.

Helpful tips before getting started: http://www.computing.net/howtos/sho...


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#20
August 6, 2010 at 12:01:07
I may look into that. I can re download tv shows but I would love to restore my pictures. Have you ever had success with these programs?

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#21
August 6, 2010 at 13:54:20
Don't say I didn't warn you hotty, I KNEW he would just reformat and install like I told you in response 14. I even told you to have the tech save your pics and files....unfortunately, they don't really care, he just wanted to wham bang, thankyou ma'am and get your PC done.

If you did ask him to save the stuff, I would take the PC back and demand he gets software to retreive your pics and files.

The recover softwares that were mentioned in response 19 don't work, I've tried them. The only one that worked for me was file scavenger
http://www.quetek.com/prod02.htm
which only used to cost $39.95 and is now $10 more.
It helped me recover 5,000 pics (5 years of saving them on the hard drive) and a clients document files. Dell had told her to reformat after a crash and she had lost all that. I found them and burnt them all to cd's for her.

Try the trial and see how many pics it can locate, it will also tell you if the pics are in good shape or damaged. You will see the thumbnails.
Do deep scans using *.jpg and whatever other extension you had for pics. Also do the same for the quickbooks files.

Good Luck....OH...don't load any more stuff on your PC untill you see if you can find and recover the pics....the more programs you load, the less chance of recovering the pics.
They are actually still on your HD.

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#22
August 6, 2010 at 13:57:13
Can I ask what he charged you for the destruction? Just curious, thanks

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#23
August 6, 2010 at 14:04:47
$65. And I knew he would more than likely re format like he did after reading about the "blue screen of death" and more than likely I could've done it myself but I was afraid of causing further damage.. plus I'm not exactly sure where or if I have a cd to perform such..

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#24
August 6, 2010 at 14:39:49
he probably just accessed the hidden partition or he used an install disc and re-used your activation key from your PC

EDIT: Check out the reviews on File Scavenger:
http://www.quetek.com/reviews_all.htm
You'll be amazed

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#25
August 6, 2010 at 19:04:26
This is my first time to actually turn my computer on since getting it back today and heartbroken is not the word! Everything looks different (obviously) and nothing is like I want it-I will be up all night trying to fix this back! Its amazing how we fix our computers how we want them and get used to how the fonts and colors looks.

The tech installed different antivirus software than I previously had-PC Tools Antivirus Plus and PC Tools Firewall Plus, as well as Malwarebytes. Any experience with either of these? Also, there is an icon on my desktop called Recovery Disk Creator that I'm kind of afraid to click on? I'm about to Google it and see what this is and check out some possible way to recover my photos!

Edit:
So my pictures are still there but while trying to restore the first few just to see if it works, I got this error message over and over: media errors reading sectors 24719952 to 24721999 on C:. Use options, search. Sector exclusion to skip bad sectors or use disk recoup(tm). Any ideas?


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#26
August 7, 2010 at 10:51:35
I tried File Scavenger again this morning. I just tried a few pictures and they were corrupted or damaged, so I'm assuming they all are. What a shame. After the files came back I realized I had alot more saved on here than I realized. Oh well, lesson learned-no more saving to my hard drive haha! Thanks for all your help =]

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#27
August 7, 2010 at 11:27:47
"but while trying to restore the first few just to see if it works,"

I don't think you can restore any pics using the trial. Just some small files. Did you have file scavenger saving them to another place other than your HD like the program suggests? If not, you will get errors.

Did file scavenger find lots of your pics?
Did it tell you how many would be recoverable? If it listed the amount that were fine, then purchasing the prog would recover those files.

I still say you should take it back to the repair guy (IF you had asked him to save your files because you could still get in to safe mode.) He should recover them for you.
I think he just jumped the gun and didn't even try a recovery of your stuff, just to save time and get your PC up and running.

When I do repairs, I stand behind everything I do...bad word of mouth travels much faster than good words.

If you are getting bad sector errors, that is also not good. Ask him about that.

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#28
August 7, 2010 at 11:46:42
Yes I saved them to my flash drive. Some pictures were missing, I noticed that in the ones I had named and numbered. And I didn't tell him to save anything bc at the time I didn't think about how many pictures I really had saved. Everything else was stuff I could re download.. I'm trying a different program now just to see what happens, but I'm pretty sure they're gone at this point..

Edit:
Ok, Recuva recovered some of my pictures! Not nearly all of them, but at this point I am thankful for what I got! It was a very long tedious process going through all of those pictures and selecting the ones I wanted to recover, but so worth it! Some of the ones that showed a thumbnail did not recover though, which was disappointing. And alot of the ones that did recover were the same ones over and over about 5-10 times, which I found strange. Many of the files showed to be over written though, so I have kissed those goodbye! Awesome program, very user friendly if you have the patience to use it!


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#29
August 8, 2010 at 13:41:57
Recuva is a VERY good program, IMHO. Glad it helped you!.

Helpful tips before getting started: http://www.computing.net/howtos/sho...


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