Solved no programs will open not even in safe mode

June 28, 2011 at 13:43:21
Specs: Windows XP
I have a virus in AVG virus vault. After putting it there nothing will open not even in safe mode. Cant down load because internet wont open. Cant systems restore because it ask what to open it with. Anything I do ask what to open the program with and it doesnt mater what I choose to open it with it wont open. Any Ideas ?

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✔ Best Answer
June 29, 2011 at 17:09:07
brad1994,

Just plug your USB flash drive into the USB port of your infected computer.

Wait for the hardware to automatically install on your computer. (If the flash drive has not been used previously on the computer.)
After the hardware is installed, the flash drive is ready to use

In most cases, an Options Window automatically opens.
Select: Open folder to view files
Click: OK
(If the Options window does not appear, go to Start > My Computer.
Locate the flash drive and double-click on it.
Doing so will open the flash drive.)

You will see what files are in your flash drive.

Select the exeHelper file, and double-click it to open.


If it does not run, drag the exeHelper file to the Desktop by doing the following:
-Click and hold the mouse pointer over the file (Do not release the click as this will merely highlight the file and not prepare it for dragging.)
-Move the mouse pointer over to the Desktop.
-You should see the file visibly "moving" on the screen to indicate where it is going.
-Release the mouse pointer over the Desktop to 'drop' the file

Now, double-click the exeHelper file on the Desktop and see if it runs.

On connecting to the Internet:

Check to see if the Internet Explorer connection setting is set to use a proxy server:
-Open Internet Explorer, click on Tools, and select Internet Options from the drop list.
-In Internet Options, select the Connections Tab, and press the LAN settings button.
-In LAN Settings, check the box next to: ‘Automatically detect settings’
-Click: Apply, and then: OK

Also, try uninstalling AVG Antivirus from your computer
Click Start > All Programs > AVG 2011 > Uninstall AVG 2011
Or, you can uninstall AVG 2011 from Control Panel > Add or Remove programs

Now, see if you can download exeHelper, and provide its report.

Post back.

~~~~
Retired - Doin' Dis, Dat, and slapping malware.



#1
June 28, 2011 at 19:09:40
brad1994,


Try the following:

Download exeHelper from one of these two places:
http://www.raktor.net/exeHelper/exe...
http://www.raktor.net/exeHelper/exe...

Save the file to the Desktop.

XP users, double-click the file to run it.
Vista or Windows 7 users, right click the downloaded file and select “Run as Administrator"

A black window should pop up
Press any key to close, once the fix is completed.

>>Please post the contents of the exehelperlog.txt in your reply.<<
[It is created in the directory where you ran exeHelper, and should also open at the end of the scan.]

~~~~
Retired - Doin' Dis, Dat, and slapping malware.


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#2
June 28, 2011 at 20:12:47
I can't download exehelper because I can't open the internet. I'm using my phone to try to get answers To my problem for my home computer. But thanks for the reply.

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#3
June 28, 2011 at 20:47:08
Do you have access to another computer (not infected) where you can download the file to a USB drive, and then plug it into the infected computer?

~~~~
Retired - Doin' Dis, Dat, and slapping malware.


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Related Solutions

#4
June 29, 2011 at 06:16:35
I can download to usb at work but when I plug it in to the infected computer how do I get it to open. Can you please give me step by step on this. Thanks
Brad

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#5
June 29, 2011 at 17:09:07
✔ Best Answer
brad1994,

Just plug your USB flash drive into the USB port of your infected computer.

Wait for the hardware to automatically install on your computer. (If the flash drive has not been used previously on the computer.)
After the hardware is installed, the flash drive is ready to use

In most cases, an Options Window automatically opens.
Select: Open folder to view files
Click: OK
(If the Options window does not appear, go to Start > My Computer.
Locate the flash drive and double-click on it.
Doing so will open the flash drive.)

You will see what files are in your flash drive.

Select the exeHelper file, and double-click it to open.


If it does not run, drag the exeHelper file to the Desktop by doing the following:
-Click and hold the mouse pointer over the file (Do not release the click as this will merely highlight the file and not prepare it for dragging.)
-Move the mouse pointer over to the Desktop.
-You should see the file visibly "moving" on the screen to indicate where it is going.
-Release the mouse pointer over the Desktop to 'drop' the file

Now, double-click the exeHelper file on the Desktop and see if it runs.

On connecting to the Internet:

Check to see if the Internet Explorer connection setting is set to use a proxy server:
-Open Internet Explorer, click on Tools, and select Internet Options from the drop list.
-In Internet Options, select the Connections Tab, and press the LAN settings button.
-In LAN Settings, check the box next to: ‘Automatically detect settings’
-Click: Apply, and then: OK

Also, try uninstalling AVG Antivirus from your computer
Click Start > All Programs > AVG 2011 > Uninstall AVG 2011
Or, you can uninstall AVG 2011 from Control Panel > Add or Remove programs

Now, see if you can download exeHelper, and provide its report.

Post back.

~~~~
Retired - Doin' Dis, Dat, and slapping malware.


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#6
June 30, 2011 at 05:59:40
I was able to run exeHelper and it didnt seem to do anythink it just said finished.
I closed it and tried systems restore and it worked. I restored to a previous date before I had proplems. Systems restore would not work before but everything seems to work now. The virus is in the AVG virus vault. Should I just leave it alone and not worry about it? Are there any other things I should download to make sure things are working right ?
Thank You Brad

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#7
June 30, 2011 at 10:25:56
Can you post the contents of the exehelperlog.txt in your reply?

It is created in the same directory where you ran exeHelper from, and should also have opened at the end of the scan.

~~~~
Retired - Doin' Dis, Dat, and slapping malware.


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#8
June 30, 2011 at 11:48:08
It did, it opened in the form of note pad but before I thought I done the systems restore and now its gone. Sorry I didnt really think the whole thing done anything so I didnt worry about what it said.But it must have because systems restore did work when it wouldnt before. Now even the icon for exehelper is gone from the desk top.
Thank You for you help and if I

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