|I run Shaw Secure as my anti-virus program, and in 5 years I've never had a problem...until now. I woke this morning to a virus that downloaded overnight and somehow got through Shaw's software.|
The main problem is that I can't get on the internet because of a pesky dialogue box that continuously pops up. Close the box, and it immediately pops up again.
- it is "auto" populating the address bar (Internet Explorer) with a never-ending stream of numbers and letters (same with the address bar under "Internet Options)
- cannot get to "safe mode" or use the "run" feature. I also can't get into "My computer". If I try to do any of these actions, it shuts me down by logging me off my computer.
I spent 1.5 hours on the phone with Shaw and he can't figure it out, says the "symptoms" don't match anything they have encountered.
I am able to run the system scans but it's not picking up anything, and because I can't get on the internet, I can't download anything else.
Anybody have thoughts? (I am posting this message from my laptop)