my pc is running dead slow, iexplore.exe prob

October 10, 2010 at 07:58:13
Specs: Windows 7
pc is 9 months old, i have AVG anti-virus free edition v.9, also Anti-Malware & Ad-Aware free again. None of these when I scan find any problems. My pc is dead slow, cannot view videos now as so slow, web pages take ages to come up etc.

I have a couple of versions of iexplore.exe ruinning when I check out my Task Manager but cannot seem to get rid of one of them. Seems nearly all my available memory is taken up.

Help, think I may have a nasty or two. Thank you, Rob (in the UK). I have Windows 7 OS.

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October 10, 2010 at 22:17:07
Follow these steps and you'll have your computer purring like a vintage Porsche (or whatever your dream car of choice is). And the best part? Maintaining your computer is a lot less messy than an automobile. You don't even have to roll up your sleeves.

Clean up disk errors (Run once a week)

Whenever a program crashes, or you experience some power outage, your computer may create errors on your computer's hard disk. Over time, the errors can slow your computer. Luckily, the Windows operating system includes a Disk Check program to check and clean any errors on your computer and keep it running smoothly.

Remove temporary files (Run once a week)
Your computer can pick up and store temporary files when you're looking at Web pages and even when you're working on files in programs, such as Microsoft Word. Over time, these files will slow your computer's performance. You can use the Windows Disk Cleanup screen to rid your computer of these deadbeat files.

Rearrange your data (Run once a month)
Don't be shocked, but your computer can get sloppy. Your computer often breaks files side by side to increase the speed of access and retrieval. However, as files are updated, your computer saves these updates on the largest space available on the hard drive, often found far away from the other adjacent sectors of the file.

Make Internet Explorer run faster
The Web is a sparkling achievement of modern society. It's everywhere—from the home to the classroom. We use it to communicate, to work, to play—even to waste time when there's nothing else to do.

Automate Microsoft Update (Configure once)
Microsoft works constantly to release updates to Windows and other Microsoft products, including Office. At Microsoft Update, you can find and install all these updates—not just the critical ones. Often, these updates will improve your computer's performance.

Install antivirus and antispyware programs
Computer viruses and spyware (hidden software that gathers information about you without your knowledge or consent when you're using a computer) both reduce system performance. Computer viruses can not only reduce performance, but they can also destroy data. Any computer that accesses the Internet should have antivirus and antispyware programs installed.

Kristain Hayes

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October 11, 2010 at 03:02:11
Thanks for the response.

I have not really had anything crash on me, but I will look at cleaning any disc errors when I get home (at work now).

Temporary files - I clean all internet temporary files and cookies every day, is this what you mean? If so, this is clean.

Can you provide some more info on rearranging data, my hard drive has around 60Gb but is almost 58.5Gb full, but I have no idea what with - I only have photos and iTunes and Outlook on it so it shoouldn't be so full. Remember it's only 9 months old!!

Microsoft does update automatically, currently no updates required/available.

I have antivirus and antispyware programs installed and a firewall installed.

One thing is Ad-Aware does sometimes pop up telling me it has stopped iexplore.exe trying to connect to a malicious website.

Also, when i close down the pc, I am sometimes getting a message saying a program is runnning in the background and I need to force a shutdown. But I can't see anything running in the background.

This thing is running very very slow now.

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October 11, 2010 at 07:06:56
"my hard drive has around 60Gb but is almost 58.5Gb full"
A 60gig HD on a new windows 7 computer? 60gig drives came on new computers 7 or 8 years ago. Post the make & model # of your computer & how much ram it has.


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October 11, 2010 at 14:07:39
Sorry, not sure where I got the 60Gb from, bur what I have is a Packard Bell imedia, with Windows 7 Home Premium 64-bit, Intel Celeron processor E3200, 160GB HDD, 2GB DDR2 memory, NVIDEA GeForce 7100 Integrated.

The disc clean up would create about 2Gb of space...

How can I see if there is something else that might be slowing it up, if there may be a virus etc?

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October 13, 2010 at 15:15:51
Thanks Larry, run those, and although it did clear some stuff out and also I have removed iTunes and a few others from running automatically, overall there is no change in the slow pace my pc now seems to continue to run at.

Any further ideas anyone? Thanks in advance.

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October 13, 2010 at 19:53:25
Try some more powerful cleaning software 'cause the system is probably affected with virus.

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October 13, 2010 at 22:40:07
I have done full scans with AVG version 9 free edition, Ad-Aware, and Malwarebytes, but nothing is coming up.

Any suggestions?

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October 14, 2010 at 13:16:21
'Any suggestions?'

1- trojan Remover
2- Hitman Pro

run those till they are clean

Some HELP in posting on plus free progs and instructions Cheers

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October 15, 2010 at 06:37:13
Ran both of those programs and they came up with nothing...

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October 15, 2010 at 07:24:19
try defragging your drive, then download rkill.exe and tdss killer. Run them in that order and then again do another FULL scan with malwarebytes.

Some HELP in posting on plus free progs and instructions Cheers

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October 16, 2010 at 06:21:30
Hi, defragged, downloaded and run rkill.exe, nothing malicious found, ran malwarebytes again, nothing found. I'm reluctant to go through with tdss killer as I have seen a number of posts on other forums where it has caused all sorts of serious problems on people's pc's.

Looking at my C drive, I have 5.8Gb of 67Gb free. I have only used 1Gb of 67Gb on the D drive.

I have noticed when I send and receive email, I am sending for example 3 emails earlier, although I hadn't put together any emails so it seems I am sending emails (which I cannot see and have no record of) which must mean I'm sending spam out...

Still no closer to sorting this out unfortunately.

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October 16, 2010 at 07:46:30
'I'm reluctant to go through with tdss killer'

I myself have never had a problem running TDSS killer, in fact, at times that was the only thing that would remove the problem on vertain PC's.

I just cleaned a problem PC last night and TDSS killer found the problem that other cleaners seemed to miss, it healed it after I rebooted. I use whatever method rhey suggest, whether it means delet, heal, ignore, etc.

Some HELP in posting on plus free progs and instructions Cheers

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October 19, 2010 at 10:46:42
Hello again,
Ran TDSS killer, and it found no problems.
Still running slow!!

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October 19, 2010 at 14:36:11
sorry, all I know is that if I was working on it here it would have been fixed a long time ago...

Some HELP in posting on plus free progs and instructions Cheers

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October 19, 2010 at 15:24:29
Probably a bit hopeful but see if this tells you anything:

Reboot and let the system settle down for a few minutes without running any programs.

Next, hold down Ctrl-Alt-Del keys together to bring up Task Manager. Go to the Applications tab - there should be little or nothing showing. Go to the Performance tab and look at the CPU Usage - it should be quite low. It would also be worth looking at PF usage to see if this is high.

Look also under Processes tab > CPU column. System Idle Process should be around 98 or 99% (as it shouldn't be doing much). Anything else high in the CPU column is unusual.

You could also look in the "Mem Usage" column. Usually your Anti-Virus will be the highest so anything using more than that could be suspicious.

Don't worry too much about that nonsense at post #1. It is great chunks from various websites and often leaving out the most important parts - most of which you have already done.

By the way, you haven't got more than one "AV or similar" running in real time have you? You should only have your main AV running in real time (AVG in your case), anything else should only be set to scan on demand.

Ms Hulot's boat

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October 20, 2010 at 10:39:23
XpUser4Real - I appreciate your help, thanks for trying.

Derek, I have done what you have advised and this is what I have -

Under Applications, only thing showing is that I am on this webpage!
Performance, CPU Useage is going from 0% to around 9% every second or so. Just looked again after a minute or so and it has risen to over 30% but then backs down again - it's peaks and troughs.
PF useage - the physical memory is at 1.2Gb. Physical Memory Total is 1791MB, Cached is590 with 559 Available and between 0 and 3 Free.
Kernel Memory - 221 Paged & 47 Nonpaged.

CPU is 0 on everything except 2 which fluctuates to 1 or 0, on iexplore.exe (there are 2 of these), and explorer.exe

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October 20, 2010 at 11:49:51
On the face of it not much stands out as being abnormal. Your RAM usage is a bit higher than mine after rebooting but I see you did it while on the net (not what I intended) and you might have more background stuff running than I have too.

It is possible at odd times to get two entries for iexplore.exe quite legitimately especially if you are using IE8.

Just out of curiosity, go to Task Manager > Processes and End task on both. Make sure neither are showing then reboot and without going online see if either of them is still there. Then go to your home page (only) and see how many iexplore.exe entries are then showing.

Ms Hulot's boat

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October 22, 2010 at 05:57:36
Done what you have suggested.
I have 2 lots of iexplore.exe running when on the net. If I close one (the webpage that is open) it closes it and it disappears from the list. However, there is still one running eventhough I have no webpages open.
When i rebooted after closing them, they were not showing, however the moment I opened the internet up, 2 lots of iexplore.exe opened up under the Processes tab.
Another thing, when I ended one of these,in Task Manager, it repoened itself all the time...

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October 22, 2010 at 11:59:12
Are you using IE8?

What I was trying to find out is whether the second iexplore.exe arrived when you went to a new web page (which can sometimes happen quite normally). Your home page would be the first page in this situation due to opening the internet.

Can you double check the exact spelling to ensure that they are both iexplore.exe and, in particular, that iexplorer.exe is not showing (virus). Can you also confirm that you only have one Anti-Virus or AntiSpyware program running at any given time?

Ms Hulot's boat

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October 22, 2010 at 14:37:44
Hi, yes on IE8.

I don't have iexplorer.exe, it's iexplore.exe*32 twice all the time. I am on one web page but the second iexplore.exe*32 opens almost straight away...

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October 22, 2010 at 17:39:11
Well, I'm rapidly getting to the same position as others. Most of the things we've looked at seem normal and even two Task Manager iexplore.exe "can" happen with IE8 - see here for example:
Having said that, I have found it very rare to have more than one on my XP with IE8 and I don't really think we can exclude the possibility of some sort of well hidden virus (such as a root kit).

We used to have two or three guys on here who would run very thorough tests and eventually clean machines perfectly after wadges of posts. Unfortunately they seem to have gone AWOL but maybe the extra info will help if the right person comes along.

You could of-course run a "HijackThis" log and then check it against this German auto-analyzer:
If you do so, don't remove any suspect entry until you have thoroughly researched it, otherwise some baby could go out with the bath water. I'm happy to look at it if you care to post it but I won't pretend to be totally expert in this sort of analysis - maybe between the two of it might prove to be of some value. There are websites around who specialise in this sort of thing so another option would be to googe around for one.

Of course, there is the "cure-all" of reformat and reload Windows but if you are anything like me that would not be an option I would really wish to jump at.

One last thing. I would have thought that if you exit Internet Explorer and still see one of those iexplore.exe entries in Task Manager it would mean that the possibility of some sort of "nasty" is quite high.

Sorry but that's about it.

Ms Hulot's boat

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