my computer wont allow me to run scan with AV

April 23, 2011 at 14:20:00
Specs: Windows Vista
An ad for an Antivirus program pops up and won't allow me to run any programs. I am trying to run a system scan through AVG, but it won't allow me to do that either.

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#1
April 23, 2011 at 15:46:02
It sounds like you have a virus or adware that prevents the running of other AV software. I will assume you are running XP or other modern flavor of Windows. First step is to identify the name of the ad that is popping up. Once you know that, use another machine to look up the method to remove the adware. This usually involves registry editing. (Be very careful). If a file cannot be deleted (Like a .dll that is associated with the virus), download a knoppix boot image and boot your machine into linux. You can then delete the offending file.

best of luck!


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#2
April 23, 2011 at 16:50:44
As stated by OrionLTD: First step is to identify the name of the ad that is popping up.

Is the ad giving you the name of the AntiVirus, or some specific information that we can use?


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