Solved my computer will not open files

April 13, 2011 at 06:23:14
Specs: Windows XP
I turned on my computer and the VISTA Malaware came up, however it stated I had to buy the product to take out the virus. And I am not able to open any internet files or word documents

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#1
April 13, 2011 at 08:23:12
✔ Best Answer
Here is how you got infected:
http://www.computing.net/howtos/sho...

Tap f8 and choose safe mode with networking. Download and run Malwarebytes in a full scan and fix all it finds for starters

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#2
April 13, 2011 at 08:44:58
Thank you -I will try that!


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#3
May 8, 2011 at 02:32:59
hello, i have a windows 7 and im having the same problem and i need it fixed ASAP.

XpUser4Real - i tried using that technique for my windows 7 and its not working


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#4
May 8, 2011 at 13:16:13
sabrinacareer,

What operating system is installed on your computer, XP, or Vista, or both?


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