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my computer will not load and it freezes

December 3, 2010 at 06:07:14
Specs: Windows vista
my computer goes to the start page and then will not load anything I click, it then freezes with a white screen. I have rebooted, restored, and still nothing??? Is there a virus, how do I fix this?

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December 8, 2010 at 08:32:50
do you mean you have restored to default factory setting?

have you tried booting into safe mode and running a virus scan?

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December 8, 2010 at 09:29:28
I have done both of those and still freezes eventually will freeze again. I was able to get it to load onto the web for just a second in safe mode but froze again???
This is just driving me crazy. My comp is windows vista and it was fine one day, and the next day ???? I did not restore to factory settings only backed it up a few days. A page did come up saying, if this is the first time you are seeing this, the computer has shut down because of possible harm

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