my computer shut down and wont restart

June 26, 2011 at 07:36:39
Specs: Windows 7 professional
My computer shut down on me last night and started to reboot itself. now its stuck on the reeboot screen (looks like a command screen, but cant type anything in.) it wont go any farther than that in the reboot process. its basically useless unless it can be fixed.

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#1
June 26, 2011 at 09:08:28
'our help is only as good as the information you give us'
Please check the link below and give us some more info to work with, thanks
http://www.computing.net/howtos/sho...

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#2
June 26, 2011 at 09:48:08
okay, some more info lol
i have a sony vaio PCG-7G2L. It is a laptop. it was purchased in 2006 (i cant get onto my computer to see how much ram I have or any other info)
I just had it rebuilt in january by an old coworker he put another memory card in and updated everything and installed windows 7 professional.
I keep AVG on my computer at all times. (the purchased version, not the free trial)
It has shut down a few times when I'm not using it(im guessing it overheats and shuts down), but it always restarts, until today.
I dont know anything else to put on here. If any other info is needed, please let me know.

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#3
June 26, 2011 at 10:14:26
Thanks for the added info.

If the laptop is stuck on that screen at this moment, hold in the power button UNTILL it shuts down safely.
Once it is shut down wait about a minute and turn it back on and keep tapping the f8 button. Select the option 'repair my computer' and let us know how you make out after it tries to repair the startup.

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#4
June 26, 2011 at 18:42:24
f8 did nothing for me. still the black screen that looks like the MS-dos command screen.

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#5
June 26, 2011 at 19:18:45
you are confusing me, are you saying that with f8 it is hanging on the drivers page after you select safe mode?

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#6
June 26, 2011 at 19:24:42
that is exactly what I am saying. F8 did nothing.
(It didnt actually go into safe mode.)

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#7
June 26, 2011 at 20:30:30
If you have access to another PC, try downloading Memtest:
http://www.memtest86.com/download.html
Make a cd and run it at startup so it can test to see if the ram is faulty.

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#8
June 26, 2011 at 21:06:37
ok. that will have to wait for tomorrow. but i will do it. and i will let you know the results. I have 4 computers. but all my school stuff is on that computer. do you know of any way to transfer the files off that computer onto another one without fixing it?

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#9
June 27, 2011 at 00:43:20
yes, you can either get a USB caddy:
http://www.google.com/search?q=2.5%...
or a usb conversion cable:
http://www.google.com/search?q=usb+...

Just take out the laptop drive and slave it to another PC using one of the above.

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