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my computer keeps freezing

November 13, 2013 at 17:29:24
Specs: Windows vista
I have a friend that has a compac presirio, windows vista, that is freezing periodically, not always on the same application. Will not let her download anything, Took 2 virus trojans out and stopped working correctly and cannot dowload any new virus protection. memory is 1024 mb. 250 gb. intell pentium dual core e2140. intell graphics media accelerator 950. vista home premium. serial number mxf804080h product number gx617aa#aba model number sr5310f

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November 13, 2013 at 18:06:01
run a quick scan with Malwarebytes
and fix all it finds.
Then run adwcleaner:
and clean it up, see if those 2 freebies get you going

HELP in posting on plus free progs and instructions

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November 13, 2013 at 20:53:16
"Will not let her download anything"

This is how I would tackle your problem.

1: Run ESET Online Scanner, Copy and Paste the contents of the log please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
You wll have to download ESET from a good computer, put it on a flash/thumb/pen drive & run it from there, if your comp is unbootable, or won't let you download.
Create a ESET SysRescue CD or USB drive
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
Configure ESET this way & disable your AV.
How to Temporarily Disable your Anti-virus
Which web browsers are compatible with ESET Online Scanner?
Online Scanner not working
Why Would I Ever Need an Online Virus Scanner?
I already have an antivirus program installed, isn't that enough?
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the desktop.
If no threats are found, you will simply see an information window that no threats were found.

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November 13, 2013 at 21:56:36
this is a little to complex for me. Anything simplier? Do you think it is a software problem? Virus problem?

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November 13, 2013 at 23:52:35
"this is a little to complex for me"
Get someone who has a higher skill level to help you.

" Anything simplier?"
Sure, but I'm guessing you have a complex problem.

" Do you think it is a software problem? Virus problem?"
No idea, until I see a log.

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November 14, 2013 at 08:45:27
The fact that two Trojans have already been removed makes it highly likely that there is still some sort of virus lurking. As said, that is what the logs would tell us.

Not being able to download another AV is a trait of viruses and the like.

Always pop back and let us know the outcome - thanks

message edited by Derek

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