My computer is infected with a virus that mes

June 24, 2009 at 11:00:26
Specs: Windows XP

My computer's antivirus scan has been picking up viruses constantly. When I run window searches it will not actually show results but instead all of these websites that are clearly junk advertisments and have nothing to do with my search. Then one day I left my computer on and there was a screen full of mail message errors like my computer was sending something out and my antivirus software had stopped it. What should I do?

I dont want to turn my computer back on but I remember the viruses that would pop sometime was the hacktool, win32 and a few others

See More: My computer is infected with a virus that mes

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#1
June 24, 2009 at 11:46:02

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#2
June 24, 2009 at 22:05:06
I have...i still get the messages however

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#3
June 24, 2009 at 22:42:55
Also it gets pretty annoying because whenever i try to search for something some random websites that are clearly adevertisments for other things pop up in the search feed

http://www.google.com/search?hl=en&...

that is a direct link to what i was seeing...the websites that pop up are break.com going.com realsavymom.com and others


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Related Solutions

#4
June 25, 2009 at 06:05:16
Follow these steps in order numbered:

1) Download GMER: http://gmer.net/download.php
[This version will download a randomly named file (Recommended).]

2) Disconnect from the Internet and close all running programs.

3) Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.

4) Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.

5) GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)

6) If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.

7) Now click the Scan button. If you see a rootkit warning window, click OK.

8) When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log and upload it rapidshare.com. Post the download link to the uploaded file in your post.

9) Exit GMER and re-enable all active protection when done.

If I'm helping you and I don't reply within 24 hours send me a PM.


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#5
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#6
June 26, 2009 at 07:10:38
You might have Master boot virus. Please follow:

Please download MBR.exe from here ->
http://www2.gmer.net/mbr/mbr.exe

Save the file to your desktop and double click on it.

A new text file will appear on your desktop, created by the tool. Copy and paste that file here, please.

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#7
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#8
June 29, 2009 at 20:04:19
Hmm redo Response Number 6. Its missing information.

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#9
June 29, 2009 at 21:44:06
http://rapidshare.com/files/2501872...


I ran the scan a few times with the same results...the process only takes about two seconds each time too..i also ran a rootkit search program and a file called a883xlna.sys was detected...i deleted it


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#10
June 30, 2009 at 00:48:53
Have you tried other brands of spyware remover?

Want A Weekly Update on Latest System Security Problem http://www.systemsecurityinstitute.org


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#11
June 30, 2009 at 06:32:18
Note: I can help you remove malware manually. Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible. First Track this topic. Then follow:

1) Can you please post your AVZ log:
Note: Run AVZ in windows normal mode. If avz.exe doesn't start, then try to rename the file avz.exe to something else and try to run it again. Make sure you have your web browser open in background before following the steps below.

i) To create the log file, download AVZ by clicking HERE. Please save this file to your desktop or "My Documents" folder.

ii) Next, unpack the file to a new folder using the Compressed (zipped) folders wizard built into Windows XP/Vista, or a zip utility of your choice.

iii) Once you have unpacked the contents of the zip archive, please launch the file AVZ.exe by double clicking on it or right clicking and selecting Open.
Note: If you are running Windows vista launch AVZ.exe by right clicking and selecting Run as Administrator.

You should now see the main window of the AVZ utility. Please navigate to File->Custom Scripts. Copy the script below by using the keyboard shortcut CTRL+C or the corresponding option via right click.

begin
ExecuteAVUpdateEx( 'http://avz.virusinfo.info/avz_up/', 1, '','','');
ExecuteStdScr(3);
RebootWindows(true);
end.


Paste the script into the execution window by using CTRL+V keyboard shortcut, or the "paste" option via the right click menu. Click on Run to run the script, the PC will reboot. After the reboot the LOG subfolder is created in the folder with AVZ, with a file called virusinfo_syscure.zip inside. Upload that file to rapidshare.com and paste the link here.

Image Tutorial

2) Download and Run DDS which will create a Pseudo HJT Report as part of its log: DDS Tool Download Link. When done, DDS will open two (2) logs

   1. DDS.txt
   2. Attach.txt

Upload the logs to rapidshare.com and paste download link in your next reply.
Note: Disable any script-blocking programs and then double-click on the DDS.scr icon to start the program. If you did not disable a script-blocker that may be part of your antimalware program, you may receive a warning from your antimalware product asking if you would like DDS.scr to run. Please allow it to do so.

If I'm helping you and I don't reply within 24 hours send me a PM.


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#12
June 30, 2009 at 16:51:14
here is the link

http://rapidshare.com/files/2504936...


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#13
June 30, 2009 at 18:30:01
Other logs?

Download and run Kaspersky AVP tool: http://devbuilds.kaspersky-labs.com...
Once you download and start the tool:

# Check below options:

    * Select all the objects/places to be scanned. 
    * Settings > Customize > Heuristic analyzer > Enable deep rootkit search

# Click Scan
# Fix what it detects
# Zip/Rar Scan log/Summary and upload it to rapidshare.com. Post download link in your next message.

Illustrated tutorial: http://img32.imageshack.us/img32/76...

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#14
July 1, 2009 at 14:34:15
the rapidshare file should have had all three logs...i ran the scan and deleted the files that appeared

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#15
July 1, 2009 at 14:36:46
Response Number 12 only has 1 file.

Response Number 13 ... Zip/Rar Scan log/Summary and upload it to rapidshare.com. Post download link in your next message.

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#16
July 1, 2009 at 15:27:52
Here are the links after i ran the scan

http://rapidshare.com/files/2508418...

http://rapidshare.com/files/2508420...


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#17
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#18
July 1, 2009 at 16:31:02
Follow these Steps in order numbered. Don't proceed to next step unless you have successfully completed previous step:

1) Run this script in AVZ like before, your computer will reboot:

begin
SetAVZGuardStatus(True);
SearchRootkit(true, true);
 StopService('qcmpq');
 DeleteService('qcmpq');
 StopService('loeiylo');
 DeleteService('loeiylo');
 StopService('jozy');
 DeleteService('jozy');
 QuarantineFile('C:\WINDOWS\TEMP\mc28.tmp','');
 QuarantineFile('C:\WINDOWS\system32\drivers\gqdakuev.sys','');
 QuarantineFile('C:\WINDOWS\system32\drivers\mitl.sys','');
 QuarantineFile('C:\WINDOWS\system32\drivers\ljxpduehhsgbrp.sys','');
 QuarantineFile('C:\WINDOWS\system32\lsp.dll','');
 QuarantineFile('C:\PROGRA~1\PHAROS~1\Core\PRNTRACK.DLL','');
 DeleteFile('C:\WINDOWS\system32\lsp.dll');
 DeleteFile('C:\WINDOWS\system32\drivers\ljxpduehhsgbrp.sys');
 DeleteFile('C:\WINDOWS\system32\drivers\mitl.sys');
 DeleteFile('C:\WINDOWS\system32\drivers\gqdakuev.sys');
 DeleteFile('C:\WINDOWS\TEMP\mc28.tmp');
BC_ImportAll;
ExecuteSysClean;
ExecuteRepair(13);
ExecuteRepair(14);
ExecuteRepair(15);
BC_Activate;
SetAVZPMStatus(true);
RebootWindows(true);
end.

2) After reboot execute following script in AVZ:

begin
CreateQurantineArchive('C:\quarantine1.zip');    
end.


A file called quarantine1.zip should be created in C:\. Upload that file to rapidshare.com and Private message me download link.

3) Attach a Combofix log, please review and follow these instructions carefully.

Download it here -> http://download.bleepingcomputer.co...

Before Saving it to Desktop, please rename it to something like 123.exe to stop malware from disabling it.

Now, please make sure no other programs are running, close all other windows and pause Antivirus/Sypware programs (http://www.bleepingcomputer.com/forums/topic114351.html Programs to disable) until after the scanning and removal process has taken place.

Please double click on the file you downloaded. Follow the onscreen prompts to start the scan. Once the scanning process has started please DO NOT click on the Combofix window or attempt to use your computer as this can cause the scanning process to stall. It may take a while to complete scanning and this is normal.

You will be disconnected from the internet and your desktop icons/toolbars will disappear during scanning, do not worry, this is normal and it will be restored after scanning has completed.

Combofix will create a logfile and display it after your computer has rebooted. Usually located in c:\combofix.txt, please upload that file to rapidshare.com and paste the link here.

4) Please zip up C:\qoobox\quarantine and upload it, to a filehost such as http://rapidshare.com/ Then, Private Message me the Download links to the uploaded files.

If I'm helping you and I don't reply within 24 hours send me a PM.


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#19
July 2, 2009 at 14:25:47
Do you have your windows xp cd we can now begin to treat Master boot rootkit. Redo Response Number 6.

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#20
July 2, 2009 at 14:30:19
No...I do not have a windows cd...i got the computer from my school...is there anyway to fix the virus without reinstalling windows

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#21
July 2, 2009 at 14:35:05
You need bootdisk your Master boot record might screw up other wise. Please complete Response Number 18 step 4.

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#22
July 2, 2009 at 14:40:13
thats the thing i do not have it...my school gives us lap tops and I am back at home...all I have is the computer without any disk or anything

since I do not have the disk what do I do from here?


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#23
July 2, 2009 at 14:49:33
Uninstall Combofix by: pause Antivirus/Sypware programs (http://www.bleepingcomputer.com/forums/topic114351.html Programs to disable) > Start > run > type combofix /u > ok.

Without rescue disk its too risky to remove MBR virus. I suggest you get hold of one.

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#24
July 2, 2009 at 15:02:39
so what will be the effect of me still having the mbr on the computer

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#25
July 2, 2009 at 15:16:41
Its Sinowal rootkit. But no clue what variant of it.

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