MxAfee firewall popup / Yahoo search problem

June 7, 2011 at 07:38:52
Specs: N/A
My sister is having this problem with her laptop:
The symptoms are:
1.) A pop-up, appears to be from Mcafee, indicating that our firewall is turned off. (we have to go back to our program and turn it back on). This is happening constantly.
2.) When you do a search on Yahoo, you get some other screen with a list of webpages, that have nothing to do with what you are searching.

I have done the following:

1.) Downloaded an updated version of our Mcafee anti-virus software.
2.) Ran a full scan and it indicated that it cleaned 1 infected document and 24 cookies.

Went to Best Buy and they advised that "once you have a virus, you have it". They told me that the only way to get rid of it is to spend $200 with "GEEK SQUAD".

What can I do?


I asked my sister what OS and laptop she uses. Answer pending.

See More: MxAfee firewall popup / Yahoo search problem

Report •

June 7, 2011 at 12:16:31
try malwarebytes, its free and does a heavy scan. IF it doesnt find/fix a problem(probably should run in safe mode, just so your anti malware doesnt run.) let me know what the infected file was, that way we can remove it.


Report •

June 7, 2011 at 14:00:34

Do you have your sister' laptop with you so you can work on it?

"Went to Best Buy and they advised that "once you have a virus, you have it". They told me that the only way to get rid of it is to spend $200 with "GEEK SQUAD"." -- Oh sure!! You need to run right over... (sarcastic humor)

Report •

June 7, 2011 at 15:06:25
aaflac44 -- no, I don't have the laptop. We live in different states. I've given her this URL so she can track the answers, though.

lol- yeah, I'm sure only the Geek Squad can save the universe!

Report •

Related Solutions

June 7, 2011 at 17:50:09
OK, this is for the laptop's owner. Let's follow mikelinus' suggestion to run Malwarebytes' Anti-Malware, and add RKill.

One note, if the infection does let you download files on the infected computer, download the files/programs requested below to a clean computer and then transfer them to the infected computer. You can use a USB flash drive, or other removable media (CD/DVD, external drive).

Now, re-start your computer.
Tap the F8 key before Windows starts, to bring up the Windows Advanced Options menu

Use the arrow keys to select Safe Mode with Networking

Press: Enter

In Safe Mode with Networking, download iExplore.exe, which is a renamed copy of RKill:

[If the file does not download, paste the following, >without the brackets<, in the address bar of your browser:

Save the file to the Desktop, and double-click on it.
Ignore any messages, and allow the file to run until the command window closes.

Without a reboot, download Malwarebytes’ Anti-Malware (black button with green and white icon) Save to the Desktop:

Double-click mbam-setup.exe and follow the prompts to install the program.
(Vista/Windows 7, right click and select: Run as Administrator

Run Malwarfebytes’ AntiMalware and update the program.
Once updated, select Perform Full Scan and click the scan button.

When the scan finishes, click OK in the message box, and you will see the results of the scan.

Click the Remove Selected button to get rid of the malware.

When Malwarebytes finishes, you may be prompted to reboot. If so, reboot.

Please post the Malwarebytes log in your reply so we can see where we are at, and plan any additional removal strategy.

Report •

Ask Question