Solved music folders appear to contain a virus I cant get rid of

August 18, 2013 at 19:24:32
Specs: Windows 7 64
I have a sansa e280 that contain several folders under the music folder that I can not delete. They appear to contain a virus. When trying to delete anyone of them I get an eror stating that the folder could not be deleted. The device has either stopped responding or has been disconnected. Three button labeled Skip, Skip All and Cancel are displayed at the bottom of the message. Can you help me please?

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August 18, 2013 at 20:24:50
✔ Best Answer
"They appear to contain a virus"
Lets check, it will require more than one program, l shall start with these.

1: Download & run Unhide
To run Unhide, simply download it to your desktop and then double-click on the Unhide icon. The program will open a black box and start making the files on your fixed disks visible again. Please note, that this program will not unhide removable drives like flash cards and usb drives as the FakeHDD rogues do not target these types of drives. Once it has finished, the program will display a Windows alert stating that your files have been restored. You should then reboot your computer for all of the settings to go into effect.
Copy & Paste the contents of the log. Let me know if it doesn't produce a log please.

2: Reboot

3: Run RogueKiller
Official tutorial
Download & SAVE to your Desktop.
Quit all programs that you may have started.
Please disconnect any USB or external drives from the computer before you run this scan!
For Vista or Windows 7/8, right-click and select "Run as Administrator to start"
For Windows XP, double-click to start.
Wait until Prescan has finished ...
Then Click on "Scan" button
Wait until the Status box shows "Scan Finished"
click on "delete"
Wait until the Status box shows "Deleting Finished"
Click on "Report" and Copy & Paste the content of the Notepad into your next reply.
The log should be found in RKreport[1].txt on your Desktop
Exit/Close RogueKiller.

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August 19, 2013 at 00:38:46
If you're trying to delete a folder in windows explorer that message may mean the folder attributes are set to 'read only' so that it can't be deleted until you change the attribute.

If you're trying to do it with software provided by sandisk you should probably check the manual for info on deleting files and folders.

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August 19, 2013 at 08:44:11
No log file was created
It only looked at C drive and not the mp3 player

message edited by ready04

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Related Solutions

August 19, 2013 at 14:37:58
"not the mp3 player"
What mp3 player?

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August 19, 2013 at 18:00:34
"I have a sansa e280 that contain several folders under the music folder that I can not delete." The first sentenance..... Sansa e280 is a Sandisk MP3 player.

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August 19, 2013 at 18:54:49
"Sandisk MP3 player"
Ok, got it.

scan Sansa e280 MP3 player virus

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August 20, 2013 at 08:09:54
A virus on an MP3 player? Personally I doubt it, but if it shows up as a drive on your PC, you should be able to right click on it and scan it with your antivirus programme. The option should appear in the r-click context menu.

Anything of use here:

Can you access your files and folders directly from your PC, or only from Sandisk's own menus/software?

Maybe restoring your player back to factory settings could be the answer.

Remember to back up all your music before you attempt this.

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August 21, 2013 at 20:28:56
Thanks, but it doesn't have a drive letter

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August 22, 2013 at 00:56:36
Since you've selected a 'best answer' does that mean you got it fixed or have given up or what's going on with it? I ask because saying it doesn't have a drive letter leads me to think the problem remains.

I wondered in my # 2 above what method you were using to delete the files but you were fixated on the problem being a virus and didn't bother to respond. If you're trying to remove files or folders in windows explorer then it should have a drive letter. If you're doing it with some sandisk software then it may not. Have you checked the manual for the player to see what it says about deleting stuff?

If you are using sandisk software maybe you can use windows explorer instead. Open 'my computer' and see if the player is listed as a drive there. If so, open it and right click on what you want to remove and choose 'delete'.

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August 22, 2013 at 09:34:39
I gave up, thanks

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August 22, 2013 at 12:50:04
That's too bad but I guess it's easy enough to reset/reformat and start over or even buy a new one if necessary. They're cheap enough.

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