malwarebytes will not start with spyware term

January 11, 2011 at 11:08:30
Specs: Windows XP, Dell E310
Running Malwarebytes on one computer. Like it. It works well. 2nd computer has Spyware Terminator running. Last weekend, that computer contracted a piece of Mal/Spyware. AVG was not working. Downloaded McAfee from AOL and it seems to work. Ran Spyware Terminator on all Logins. Thought it was clean. No so. Still have some 'bug' that turns off McAfee occasionally. So, I downloaded Malwarebytes. It appears to download, yet will not start. I plan to try re-naming the MBAM.exe and running it. However, do I need to remove Spyware Terminator too? Are the two anti-spyware programs incompatible?

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January 15, 2011 at 04:28:48
"Are the two anti-spyware programs incompatible?"
Who knows! Normally should be OK, but you have an abnormal situation.

Try it in Safe mode.
If it won't run, rename the downloaded mbam-setup.exe file to mb.exe to help work around certain malware that will block it from being run.
If it still will not run.
1: Go to Control Panel > Programs and Features and uninstall Malwarebytes.
Next redownload Malwarebytes but rename it before you download it to your desktop. As you are in the process of downloading when you get to the point that the "enter name of file to save to" box appears, in the "filename" slot, rename mbam-setup.exe to something.exe, then click Save.
If it installed but will not run, navigate to this folder:
2: C:\Programs Files\Malwarebytes' AntiMalware
At the top of the page, Tools > Folder Options > View, click > Show hidden files and folders and untick > Hide extensions for known file types.
How to see hidden files in Windows
Rename all the .exe files in the Malwarebytes' Anti-Malware folder and try to run it again.
When it opens, update 1st.
If it won't update after installing, update manually.
Download & install.

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January 15, 2011 at 05:39:24
Thanks for the advice. I was actually able to get MalwareBytes to run by a combination of the following: manually deleted the contents of all cookies folders. Then, un-installed both Spyware Terminator and MalwareBytes and re-installed MalwareBytes. I think I first ran it in safe mode, but honestly, I can't remember for sure. It found the trojans that were the problem. After re-starting the computer, it seems o.k. now. McAfee has been Active for 5 days now without being turned off and it runs on schedule. I just noticed this morning that it caught more trojans, so I started a full scan, which I will follow with a MalwareBytes scan to make sure they are gone. So, again, I think this process worked, yet I'm still monitoring it closely.

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