Solved Malwarebytes is already running problem

October 23, 2011 at 13:48:42
Specs: Windows XP
Malwarebytes (proversion)has vanished from my taskbar. When I click on the desktop icon, a pop-up message tells me malwarebytes is already running--but I can't see it or use it.
What can I do to get it back to normal?
Thanks

See More: Malwarebytes is already running problem

Report •


✔ Best Answer
October 26, 2011 at 20:13:13
JanetM,

Try uninstalling Malwarebytes' from Control Panel > Add/Remove Programs.

Then, install a new copy of the program.

Post back on how that goes, and whether or not the disabled MBAM persists.

~~~~
Retired - Doin' Dis, Dat, and slapping malware.
Malware Eliminator/Member of UNITE and the
Alliance of Security Analysis Professionals



#1
October 23, 2011 at 20:05:02
JanetM,

Was working with you earlier, aand somehow your topic got lost in my messages.

My apology.

On the 'vanished' Malwarebytes' Anti-Malware....

Try the following:

Download Unhide.exe to your Desktop:
http://download.bleepingcomputer.co...

If the file does not download, copy/paste the following link >without brackets or quotes< in the address bar of your browser:
[“http://download.bleepingcomputer.com/grinler/unhide.exe”]

For XP, double-click on Unhide.exe

Allow the program to run.

This program removes the hidden attribute from all the files on your hard drives.

Let us know how it goes.

Next, please download RogueKiller
http://tigzy.geekstogo.com/Tools/Ro...
Save to your Desktop.

Now, close all open programs.

For XP, simply double-click RogueKiller.exe

When prompted, type 1 and hit Enter.

An RKreport.txt should appear on your Desktop.

Note: If the program is blocked, do not hesitate to try several times. If it really does not work (it could happen), rename it to winlogon.exe

Please post the contents of the RKreport.txt in your reply.

~~~~
Retired - Doin' Dis, Dat, and slapping malware.
Malware Eliminator/Member of UNITE and the
Alliance of Security Analysis Professionals


Report •

#2
October 24, 2011 at 08:48:21
Thank you.
Before I saw your message I went into task manager, highlighted mbam.exe and ticked 'end process.' The when I clicked on the icon on my desktop I was able to view malwarebtyes as normal and switch the protection back to enabled (it said I was unprotected--don't know how that happened) This seems to have fixed the problem and the icon is back on my task bar.

Roguekiller report
RogueKiller V6.1.4 [10/22/2011] by Tigzy
contact at http://www.sur-la-toile.com
mail: tigzyRK<at>gmail<dot>com
Feedback: http://www.sur-la-toile.com/discuss...
Blog: http://tigzyrk.blogspot.com

Operating System: Windows XP (5.1.2600 Service Pack 3) 32 bits version
Started in : Normal mode
User: Owner [Admin rights]
Mode: Scan -- Date : 10/24/2011 16:51:29

Bad processes: 0

Registry Entries: 1
[HJ] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

Particular Files / Folders:

Driver: [LOADED]

HOSTS File:
127.0.0.1 localhost


Finished : << RKreport[1].txt >>
RKreport[1].txt



Report •

#3
October 24, 2011 at 19:22:07
JanetM,

Close all running programs and run RogueKiller once again.
1. Double-click on RogueKiller.exe to run the program
2. When prompted, type 2 and then press: Enter

Please post the contents of the RKreport.txt in your reply.

Now, let's have Malwarebytes' Anti-Malware do its job…

Make sure you update the program.

On the Scanner tab:
[*]Select the Perform Full Scanoption.
[*]Then, click on the ‘Scan’ button.
[*]If asked to select the drives to scan, leave all the drives, selected and click on the Start Scan[ button.
[*]When the scan is finished, a message appears "The scan completed successfully. Click 'Show Results' to display all entries found".
[*]Click ‘OK’ to close the message and continue with the removal process.


Back at the main Scanner screen:
[*]Click on ‘Show Results’ button to see a list of any malware found.
[*]Make sure everything is checked, and click Remove Selected
[*]When removal is completed, a log report opens in Notepad.
[*]The log is automatically saved and can be viewed by clicking the ‘Logs’ tab.

[Note: If MBAM encounters a file that is difficult to remove, you are asked to reboot the computer. Please do so immediately. Failure to reboot prevents MBAM from removing the malware.]

Please copy/paste the contents of the MBAM report and provide it in your reply.

Exit MBAM.

~~~~
Retired - Doin' Dis, Dat, and slapping malware.
Malware Eliminator/Member of UNITE and the
Alliance of Security Analysis Professionals


Report •

Related Solutions

#4
October 25, 2011 at 15:36:50
Today when I switched computer on Malwarebytes had gone from taskbar again. When I clicked on desktop icon and opened MB I discovered protection wasn’t enabled again.
A short while ago I downloaded 3 firefox add-ons. (Add-block download, BetterPrivacy download, My WOT download. Could one of these be causing a problem?

Here’s the report of the full scan.
Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org
Database version: 8020
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702
25/10/2011 23:13:27
mbam-log-2011-10-25 (23-13-26).txt
Scan type: Full scan (A:\|C:\|D:\|)
Objects scanned: 233024
Time elapsed: 1 hour(s), 53 minute(s), 29 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)



Report •

#5
October 25, 2011 at 18:42:19
Is Malwarebytes the only program doing this?

All your other icons and the Desktop background, etc. are OK?

~~~~
Retired - Doin' Dis, Dat, and slapping malware.
Malware Eliminator/Member of UNITE and the
Alliance of Security Analysis Professionals


Report •

#6
October 26, 2011 at 05:54:05
I think everything else is okay. The desktop looks normal and there are other icons on the bottom right taskbar. MB was disabled when I booted up again today and I had to click it back on from the desktop icon.

Report •

#7
October 26, 2011 at 20:13:13
✔ Best Answer
JanetM,

Try uninstalling Malwarebytes' from Control Panel > Add/Remove Programs.

Then, install a new copy of the program.

Post back on how that goes, and whether or not the disabled MBAM persists.

~~~~
Retired - Doin' Dis, Dat, and slapping malware.
Malware Eliminator/Member of UNITE and the
Alliance of Security Analysis Professionals


Report •

#8
October 31, 2011 at 16:29:36
I felt sure I'd posted a reply to this, but can't see it now sp posting again.
Was going to reinstall Malwarebytes but first I decided to make a note of the boxes i had ticked so I'd know how to configure it when I'd re-installed it. Found i hadn't got a tick in the 'start protection module with windows box'
Now that i have it's back on toolbar and working fine.
Thanks for all your help.


Report •

#9
November 1, 2011 at 05:47:45
Good job, JanetM!!

Glad you got it sorted out.

Have a great week!!

~~~~
Retired - Doin' Dis, Dat, and slapping malware.
Malware Eliminator/Member of UNITE and the
Alliance of Security Analysis Professionals


Report •


Ask Question