Malware message from Web Root when trying to install Hitman

May 2, 2016 at 10:40:24
Specs: Windows 10
I get a message from Web Root saying there is Malware in Hitman Pro? Now what do I do to install this product?

See More: Malware message from Web Root when trying to install Hitman

Report •

#1
May 2, 2016 at 12:14:37
Hitman Pro doesn't contain malware. It is either a bogus version or something to do with the website you downloaded it from. Don't install it. If you need it, try this website:
http://www.majorgeeks.com/files/det...

On here we usually start with these three:

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "download" button rather than the "buy" button).
Install and Run the program but before running the Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

If you use the above please copy/paste the logs on here so that we can see what is going on.

Always pop back and let us know the outcome - thanks


Report •

#2
May 2, 2016 at 13:25:32
Also... when installing "any" software downloaded from the web... use the custom/manual option; do NOT use the proffered/default automatic option.

Carefully watch for and uncheck any prechecked boxes - other than the one for utility itself.

By using the custom/manual mode you can and will avoid installing all manner of "stuff" you neither need nor want. Much of it a real PIA to eradicate. Some of it will make changes various to the system... again a PIA to resolve.

Sadly almost ever download site now includes "bundled" items (junk) besides the item you actually want.


Report •

#3
May 5, 2016 at 10:58:13
I finally called our local computer geru and they have now been working on the computer for the last 2 hour remotely to fix the issue.

Report •

Related Solutions

#4
May 5, 2016 at 12:02:48
Almost certainly infected, hence the suggestion in #1.

Hope it all works out for you.

Always pop back and let us know the outcome - thanks


Report •

#5
May 5, 2016 at 20:14:55
You could have save a lot and run the three recommended programs in #1 above and posted back their reports (copy/paste) and if needed additional help would be followed depending on the results.
Let us know how it works out.

You have to be a little bit crazy to keep you from going insane.


Report •

Ask Question