Lot of trouble to acced passwords due to spam in the service

May 2, 2015 at 13:52:58
Specs: Windows Vista
I am having, for months a lot of problems impossiible to solve because as far as I write to Windows or Norton or whatever it happens that i cannot send it. It remains just like if I didn't ordered to go! I think the trouble is with a portuguese site SAPO thathas entered my pages

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#1
May 2, 2015 at 14:03:40
Perhaps start here:

Run these and retain any logs generated...

http://filehippo.com/download_malwa...

http://www.bleepingcomputer.com/dow...

http://www.bleepingcomputer.com/dow...

All freebies, safe to use.

When you run install the above utils, use custom NOT automatic; and carefully uncheck any boxes already "helpfully prechecked" as you will then avoid installing assorted junk and ephemera - which again you will not need or want. Install only the util.

JRT will install itself to the desktop, from where you run it. It will open a dos window - followi instructions there; it will also reboot the system as part of its cleanout process.

Retain any logs generated for further use/examination.

Also - can you send info (emails) elsewhere OK; can you login to/access your online (pops3 etc.) email accounts OK and send emails from there?

message edited by trvlr


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#2
May 2, 2015 at 16:03:06
For some reason or other the links in #1 won't work for me. However I'm pretty sure the following suggestions will be what trvlr has in mind:

Download these and run them in the order given below. All three are free, safe, and used widely by helpers on this forum and others:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here because even if the symptoms are cured you are likely to still have things lurking around that require further cleaning.

Always pop back and let us know the outcome - thanks


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#3
May 3, 2015 at 01:02:00
mmmm odd those links won't work.. I suspect they didn't copy over correctly from a previous posting..

However the three links Derek has given are to the same destinations/utilities...

Gold stars to Derek.

Typing content for forums/fora via an iPad does produce some interesting typos...; which later need to be corrected via a proper computer...

message edited by trvlr


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Related Solutions

#4
May 3, 2015 at 07:06:52
trvlr Re Links.
If you copied them off the forum page then they are incomplete - maybe that's what happened. I tend to keep them in NotePad.

Kaisybird
Excuse this aside.

Always pop back and let us know the outcome - thanks


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#5
May 3, 2015 at 08:10:24
A wise one... 'tis indeed wot I dun...

Was too rushed to go to actual sites at the time...


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