Loss of Trusteer rapport from browser toolbar

December 26, 2011 at 02:36:05
Specs: Windows 7
the Trusteer symbol was on the browser bar - I went overseas with the laptop and the symbol has disappeared. how can I get it back? there seems to be no option to do this when I went into programmes - it only gave me the option of uninstalling

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#1
December 26, 2011 at 07:03:38
Make sure it's enabled in the browser's toolbars:
For IE, right-click the top bar.

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#2
December 26, 2011 at 07:43:46
Thanks - but nothing happens if I do that. This computer is using google chrome. Can't find any sight of the icon or any window that gives me the option of enabling it

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#3
January 11, 2012 at 08:11:13
I have had ‘rapport’ on my PC under windows XP having down loaded it under a request from HSBC some 12 months ago. I normally use Internet Explorer for my searches and banking activities but recently have started using Goggle Chrome. I to have noticed that I have no rapport Icon in the Chrome task bar. Searching the Trusteer’s web site I found a FAQ that instructs how to download a NEW version of rapport to provide the rapport Icon. This has worked fine. So my guess is that even though the Trusteer’s web site does auto updates to their software these do not cover the down loading of Chrome after the downloading of rapport. I also have noted a considerable increase in my PC speed of operation since downloading the new version of rapport software.

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