locked out says switch user

March 9, 2011 at 13:02:36
Specs: Windows Vista
Hi - What has my 88 year old mum done and how can I help? The screen says resuming windows - marjorie locked - switch user. She is the only user. When she turns it off and on it comes up with the same message!!
Think she has windows 7 but not sure.

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March 9, 2011 at 22:11:43
Go to Run in the Start menu and type ( copy & paste )
"control userpasswords2" without the quotes, click OK then and go to the advanced tab. If you want to add Ctrl+Alt+Del put a check in the box. If you want to remove that logon remove the check mark.
Click on Control Panel, click on Users, then click Change the way users log on and off.
Follow the prompts.

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