Locked out of Win7 user account (PC hijacked)

July 22, 2011 at 07:53:21
Specs: Windows 7
my computer was hijacked. i cant get into my computer at all. it shows on the windows other user . when i cllick on it., username and password comes up. that is as far as i can go. my username and password does not work. someone else has hacked in their own name and password. what can i do?



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#1
July 22, 2011 at 08:15:32
It was most likely done by someone in your house. Who could it have been?

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#2
July 22, 2011 at 10:05:59
marge57,

What happens when you go to Safe Mode:

Start your computer.
Tap the F8 key before Windows starts, to bring up the Windows Advanced Options menu

Use the arrow keys to select Safe Mode

Press: Enter

What Users does it show there?

Can you do the following:

Press the 'Windows key' and 'R' simultaneously.

In the Run box, type (or copy/paste) the following in the Open area:
control userpasswords2

Press: Enter

In the upper section of the User's tab, un-check: 'Users must enter a user name and password to use this computer'.

Click: Apply/OK

Post back on how it goes...


~~~~
Retired - Doin' Dis, Dat, and slapping malware.


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