Solved locked laptop has been locked by grandson

Acer Aspire as5742-7120 15.6" notebook -...
October 3, 2017 at 05:23:42
Specs: Windows 8, 2gb
how to get into my notebook, passwords locked it, cannot get in at all. grandson messed about and im not locked out, do not have a backup, no disk, what can i do?

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#1
October 3, 2017 at 05:49:54
Which password is it asking you for; is it at windows logon - user name and password; or what?

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#2
October 3, 2017 at 13:59:25
✔ Best Answer
You're not telling us what password it is. If it's the Windows password, it's easy to bypass. If it's the BIOS or hard drive password, it's virtually impossible to bypass. Even Acer will be unlikely to help, unless you can produce full documentation proving you're the rightful legal owner. Do NOT attempt a factory reset. It's totally unnecessary & you will lose everything. Is your grandson a toddler who was just banging around on keys? or older & did it deliberately?

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