Laptop has a virus

December 2, 2016 at 16:00:45
Specs: Windows
The laptop has a virus and won't let me open anything. If I open email it just goes to another page. Please help!

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December 2, 2016 at 17:28:58
Download Combofix to a USB thumb drive and run Combofix from the USB, just say continue to all the warning messages.
How to Use Combofix
How to make the USB bootable. Change the bios boot order to boot from the USB first
Select the GPT partition scheme for UEFI computers.

Copy & Paste the contents of the log, in your next post, please.

message edited by Johnw

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December 11, 2016 at 23:07:54
wow! thanks for sharing this...
Do you have updated anti virus for NOD32 that doesn't require frequent update?

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December 12, 2016 at 05:47:36
Hi John,

Thanks very much! I will try this when I get home tonight and let you know the outcome!



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