Laptop has a virus

December 2, 2016 at 16:00:45
Specs: Windows
The laptop has a virus and won't let me open anything. If I open email it just goes to another page. Please help!

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#1
December 2, 2016 at 17:28:58
Download Combofix to a USB thumb drive and run Combofix from the USB, just say continue to all the warning messages.
http://www.bleepingcomputer.com/dow...
http://download.bleepingcomputer.co...
http://www.forospyware.com/sUBs/Com...
How to Use Combofix
http://supportz.com/how-to-use-comb...
How to make the USB bootable. Change the bios boot order to boot from the USB first
Rufus
http://www.softpedia.com/get/System...
http://www.freewarefiles.com/Rufus_...
http://www.freewarefiles.com/screen...
http://rufus.akeo.ie/
UEFI
Select the GPT partition scheme for UEFI computers.

Copy & Paste the contents of the log, in your next post, please.

message edited by Johnw


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#2
December 11, 2016 at 23:07:54
wow! thanks for sharing this...
Do you have updated anti virus for NOD32 that doesn't require frequent update?

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#3
December 12, 2016 at 05:47:36
Hi John,

Thanks very much! I will try this when I get home tonight and let you know the outcome!

Cheers

Caroline


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