Keyboard not working due to trojan

Gateway desktop / Gm5688e
December 20, 2011 at 10:04:06
Specs: Windows Vista, AMD Phenom 8600
have trojan horse hider.oow and a keylogger. Can't log in with password on start up. My keyboard is not working, but mouse is. CD/DVD player not working. Can go to another user and access internet but cannot use keyboard. I need to get keyboard operational to download removal tools, any help for me??

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#1
December 20, 2011 at 10:37:46
Load your PC in Safemode.

Tap F8 when the screen starts to come on, before the Windows Logo.

Hopefully you can boot your PC into safemode, from there, you can do your Virus removal.
If you can't do that, or it's completely infected. You can do a factory reset, but you will lose all your data on the hard drive.


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#2
December 20, 2011 at 12:08:52
you can also use the on scree keyboard provided in the start menu possibly, its under accessories.

mike


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#3
December 20, 2011 at 14:41:51
change the keyboard and use another one

Some HELP in posting on Computing.net plus free progs and instructions 7 Medals


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#4
December 21, 2011 at 06:54:18
or move the keyboard to another computer and see if its the board.

mike


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#5
December 21, 2011 at 07:27:08
Hey guys, thanks for all your responses. I am sure you all are familiar with Trojan hider.oow, and it was doing its thing on me closing all my escape routes. The keyboard thing stumped and frustrated me, because I still had my mouse function. Anyway, while I was waiting for a response to my problem, I did the f8 thing and to my surprise, I could type my password. I performed the repair option, but no luck when I returned to Windows. Same problems. So I went back and did a restore and hit jackpot. Never crossed my mind that I could restore in safemode. It worked, so i am relieved. I thought about the keyboard change, but wife gave away the one I thought we had. So, you guys had all the right answers and I am grateful for your support. Thank you very much!

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#6
December 21, 2011 at 08:53:00
Thanks for letting us know!

mike


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