Solved I've got a Hacker Problem --I guess

September 22, 2012 at 11:17:14
Specs: Windows XP
I have two computers both Xp I have had no problems until this morning. I posted somehing on face book from this computer. When I went to the other It didn't appear.Nor did other postings by myself.
I went online for facebook help, The first thing that came up was an 800 number which I called. I was told I have being hacked- That they could fix it for BOO COO amount of money, which I don't have
I'm wondering if that is a scam initself
but the biggest question is How do I solve the problem
they accessed my computer and a long, long log list of somethng appeared.
I was told it was urgent that I let them begin repair

If that computer is being hacked- what can I do


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✔ Best Answer
September 23, 2012 at 09:35:43
'pm me for any help zemana.'
What on earth does that mean?

Collou,
Run these 3 progs in EXACTLY the order listed and DO NOT reboot your PC until AFTER the last scan.
1- rkill.exe
http://www.technibble.com/rkill-rep...
2- tdss killer
http://support.kaspersky.com/faq/?q...
3- malwarebytes
http://www.filehippo.com/download_m...

That should help remove your problem, in not....then follow the SAME order, ONLY this time in safe mode.

'they accessed my computer and a long, long log list of somethng appeared.
I was told it was urgent that I let them begin repair'

Did you actually let them physically go on your PC?
Some HELP in posting on Computing.net plus free progs and instructions 7 Golds



#1
September 22, 2012 at 11:32:52
Well, the first thing you should do is change your password to any account you accessed though this PC. You'll have to do this from another computer, otherwise it doesn't count. That second PC sounds like a viable candidate for this.

How To Ask Questions The Smart Way


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#2
September 22, 2012 at 11:46:14
I'll try that right now. I'm on the one with the probblem now.
the gug indicsted that my entire computer was being hacked
Anything I can do?

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#3
September 22, 2012 at 12:11:39
You probably have some sort of redirection virus. I don't know what else is installed nor how long it's been there. You can try rolling back WinXP, but the virus(es) might have disabled it or you might not be able to roll back to before the infection.

I normally suggest you reinstall Windows and restore from backup, but this implies you have the ability to reinstall Windows and current backups.

How To Ask Questions The Smart Way


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Related Solutions

#4
September 22, 2012 at 12:46:44
thought there such a thing as uninstall face book- Nope-strange thing is if someone replies to a facebook posting I can read the rely AND my original post. I use the stupid thing quite alot so would like to get it back working
By the way I did a system restore- no help/ the problem how affected the other computer also

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#5
September 23, 2012 at 09:35:43
✔ Best Answer
'pm me for any help zemana.'
What on earth does that mean?

Collou,
Run these 3 progs in EXACTLY the order listed and DO NOT reboot your PC until AFTER the last scan.
1- rkill.exe
http://www.technibble.com/rkill-rep...
2- tdss killer
http://support.kaspersky.com/faq/?q...
3- malwarebytes
http://www.filehippo.com/download_m...

That should help remove your problem, in not....then follow the SAME order, ONLY this time in safe mode.

'they accessed my computer and a long, long log list of somethng appeared.
I was told it was urgent that I let them begin repair'

Did you actually let them physically go on your PC?
Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#6
September 23, 2012 at 10:07:06
I have no idea what 'pm me for any help zemana.'
means. I didn't write it I and have no idea where it came from. I thought when I saw it that it was something posted by someone else hereI
Is that an indication that something is embedded in my system?
Thank you very much I will run those as directed and get back to you.


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#7
September 23, 2012 at 10:56:02
They are ALL free...download all 3 and then run them in the EXACT order listed.

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#8
September 23, 2012 at 11:23:51
when I opened #2 the only download isee is "Start San" but nothing happens
Is there something else?
Or am I not finding the download button?

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#9
September 23, 2012 at 11:26:39
It should start scanning when you click on the 'start scan button'
If not, maybe try the whole thing in Safe made....tap f8 on bootup and select safe mode.

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#10
September 23, 2012 at 14:36:48
You warned not to reboot untill ALL three had been downloaded. Don't I have to shut down to get into safe mode?
Shoule I go into add and remove & then establish restore point before I do so? Or should I do a restore now and start over?

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#11
September 23, 2012 at 14:54:45
what I meant was....to RUN all programs in the order listed. If you can't get tdss killer to scan in normal mode, just reboot the PC like I said and then try the same ALL over again IN SAFE MODE and ONLY reboot AFTER the last scan.

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#12
September 24, 2012 at 17:34:31
I have to do an XP REpair as advised in "Insert Disk in Drive Problem" Wolud that solve the problem so I don't have to do both?

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#13
September 26, 2012 at 12:29:27
Thank you for your PM. I generally prefer to work on the forum.

The way I read the original post I would have thought it quite likely that the 800 number your rang was some sort of scam. Not being able to post something on facebook could be for a variety of relatively simple reasons. The last one that would come into my mind is a virus.

What worries me more is whether allowing someone unknown to access your computer could have given them the opportunity to do something nasty to it in order to make money. For this reason it would be worth following the advice already given in #5 (from Safe Mode). If, as it seems, you are having difficulties with this, then at least download and run MalwareBytes free version to see if it unearths something. See third link in post #5.

I feel inclined to suggest putting the XP Repair on the back burner for now, unless you get some other symptoms that point more strongly to a virus.

Always pop back and let us know the outcome - thanks


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#14
September 26, 2012 at 12:58:06
Thank all of you for your advice and assistance. The facebook problem seems to have fixed itself. Must have been something within facebook

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#15
October 31, 2012 at 00:56:28
If this thread is still open I have a further quwestion; How do I do an xp repair? I bought a program on EBay thay was supposed to work but it says somehting about no available win 32
If I use my xp disk, what percautions should I takr? The problem of not being able to use "Send to" to burn is droving me crazy

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