Issues with downloads - Free AVG Anti-Virus + AVG PC TuneUp

May 27, 2013 at 08:57:32
Specs: Windows XP
I am experiencing issues with downloads currently - AVG Free - it will not download [have been using it without problem for quite sometime on virtual xp.]

- I attempted to uninstall it after difficulties with it failing to update - with the intention of re.installing it with hope that this might resolve the error.

The above named problems only began after downloading the AVG PC TuneUp 2013 trial - since then I have been receiving an error message:

C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\97SOiMpE.exe.part could not be saved, because you cannot change the contents of that folder. Change the folder properties and try again, or try saving in a different location.

I have tried all I know how to do [which I admit isn't very much!] - will I need to purchase the above named programs to resolve this issue? - if so; I do not know how to resolve the issue of not being able to download anything without the same error message reappearing...

C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\eBPsdaao.exe.part could not be saved, because the source file could not be read. Try again later, or contact the server administrator.

C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\eBPsdaao.exe.part could not be saved, because you cannot change the contents of that folder. Change the folder properties and try again, or try saving in a different location.

C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\cV3ffS9R.exe.part could not be saved, because you cannot change the contents of that folder. Change the folder properties and try again, or try saving in a different location.

...as some advice on general help boards was to install Malwarebytes' Anti-Malware and SuperAntispyware and run a full system scan?

I am clearly very much at a loss on how to best proceed - will I need to purchase the: AVG Anti-Virus + AVG PC TuneUp 2013 to resolve the issue? however; if you feel that there are other alternatives you might recommend that will provide a better overall result - I would be so indebted to learn anything you are in a position to impart!

I have included more information below that is probably more that is required - however; I am never really quite sure what is or could be vital to someone in your area of distinct expertise... [so you have my advance apologies if there is a considerable amount of unrequired data!]

I very much look forward to your response and I hope that you will be kind enough and in a position to impart a timely solution.

Kind regards and my every sincere gratitude - Ms Phoenix

The laptop I am currently using and the System Information is as follows:

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name THEMACHIAVELLA
System Manufacturer SAMSUNG ELECTRONICS CO., LTD.
System Model RV411/RV511/E3511/S3511
System Type x64-based PC
Processor Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz, 2533 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Phoenix Technologies Ltd. 02PA.M003.20110107.XW, 7/01/2011
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale Australia
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name TheMachiavella\The Machiavella
Time Zone AUS Eastern Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.80 GB
Available Physical Memory 1.05 GB
Total Virtual Memory 7.60 GB
Available Virtual Memory 4.75 GB
Page File Space 3.80 GB
Page File C:\pagefile.sys


The System Information for Virtual Windows XP is as follows:

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name MACHIAVELLA-XP
System Manufacturer Microsoft Corporation
System Model Virtual Machine
System Type X86-based PC
Processor x86 Family 6 Model 37 Stepping 5 GenuineIntel ~2518 Mhz
BIOS Version/Date American Megatrends Inc. 080002, 14/08/2009
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name MACHIAVELLA-XP\Administrator
Time Zone AUS Eastern Standard Time
Total Physical Memory 64.00 MB
Available Physical Memory 388.38 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.40 GB
Page File C:\pagefile.sys


See More: Issues with downloads - Free AVG Anti-Virus + AVG PC TuneUp

Report •

#1
May 27, 2013 at 15:11:21
Malwarebytes is a good program but I'm not sure that's what you need. A .part file is worthless anyway, so it doesn't matter if it were saved or not. Go to add & remove programs to uninstall it. If it won't uninstall, try it in safe mode. I wouldn't pay for any programs to solve the problem.

How do you know when a politician is lying? His mouth is moving.


Report •

#2
May 27, 2013 at 16:07:06
I install Avast free on 95% of my repairs....I tried AVG a few years back and found Avast worked much better. The choice is yours. Like was said...NO NEED to pay for an AV on a home PC.

A great way to uninstall AVG COMPLETELY is by using the free Revo uninstaller.

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


Report •

#3
May 27, 2013 at 17:26:07
Dear XpUser4Real

- I am so grateful for your time thought and further suggestion on this issue.

I have just attempted to download and install:free Revo uninstaller - same error messages:

C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Osz__efz.exe.part could not be saved, because the source file could not be read. Try again later, or contact the server administrator.

C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Osz__efz.exe.part could not be saved, because you cannot change the contents of that folder.

Change the folder properties and try again, or try saving in a different location.

I do not understand why I am unable to download anything... as I had noted above - I continue to receive very similar error messages when I had previously tried to download both Malwarebytes' Anti-Malware and SuperAntispyware...

What on earth am I missing or what could doing wrong? - I would be so indebted to learn anything you are in a position to impart!

Kind regards and my every sincere gratitude - Ms Phoenix



Report •

Related Solutions

#4
May 27, 2013 at 17:40:10
If you have a virus running, you have to trick it. Download malwarebytes from here:

http://www.searchftps.com/indexer/s...

The setup file is mbam-setup.exe

How do you know when a politician is lying? His mouth is moving.


Report •

#5
May 27, 2013 at 19:22:41
Machiavella ,
Try downloading whatever progs you want to install to a flash drive using a different computer....then try them on the problem one and see if they install properly, if not.....then try the same, ONLY this time tap f8 on bootup and choose safe mode and see if the progs will install.

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


Report •

#6
May 27, 2013 at 19:50:04
Viruses will stop the download but usually not the install. Try safe mode anyway. It can't hurt.

How do you know when a politician is lying? His mouth is moving.


Report •

#7
May 27, 2013 at 23:31:23
This is a problem I've seen a couple of times and the fix is to unregister some dlls related to Office that cause an issue with AVG - give it a go.

First, you need to verify which version of AVG you are running and the easiest way to do it is to open Program files and see which version folder is in the main AVG one.

Then open a command prompt and type in the following lines exactly as they appear:

regsvr32 /u "C:\Program files\AVG\AVG10\avgoff2kx.dll"
regsvr32 /u "C:\Program files\AVG\AVG10\avgoff2ka.dll"

If you have a different AVG folder, or more than one then change the 'AVG10' bit to whatever the folder is.- you may find that there are 2 or 3 folders and I would run the command for each. You can actually rename the relevant .dll's but unregistering them is the neater way to do it

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


Report •

#8
May 28, 2013 at 04:39:10
Dependency Walker is a great program to find all the .dll files that a program uses.

How do you know when a politician is lying? His mouth is moving.


Report •

#9
May 29, 2013 at 09:05:07
Thank you so much for the mutitude of wonderful responses!...

I am in fact able to successfully download ANYTHING on Windows 7 - have just done so with malwarebytes - and have just run a full system scan now...

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.05.29.04

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16576
The Machiavella :: THEMACHIAVELLA [administrator]

29/05/2013 11:12:28 PM
MBAM-log-2013-05-30.txt

Scan type: Full scan (C:\|D:\|E:\|Q:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 455867
Time elapsed: 1 hour(s), 15 minute(s), 16 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 1
C:\ProgramData\IBUpdaterService (PUP.InstallBrain) -> No action taken.

Files Detected: 3
C:\Users\The Machiavella\Downloads\windows.7.codec.pack.v4.0.4.setup.exe (PUP.Dealio.TB) -> No action taken.
D:\MY FILES\My Documents\My Music\Latest Music\Tha Dogg Pound - Dogg Chit (Retail) (2007) (Malcko The Infamous)\dogg pound.jpg.files\vcm_s_kf_max160_160x160.jpg (Extension.Mismatch) -> No action taken.
C:\ProgramData\IBUpdaterService\repository.xml (PUP.InstallBrain) -> No action taken.

(end)

I am also completely ALMOST too embarrassed to ask - but even though I could transfer the program over to a flash drive - virtual XP did not seem to recognize the flash drive at all...
Question: If I have run the scan from the Windows 7 "host" - will it also have been able to detect the possible issues in the virtual XP machine?

In my attempts to locate what is still left of AVG free AV after my attempts to initially delete it haven't shown a sign of it [not that it can't still be craftily hiding somewhere...] - however; AVG PC TuneUp tells me an array of terrible things will occur if I elect to delete it - the attached screenshot illustrates the many wondrous things it tells me it has accomplished since installation...

There is also the AVG Automatic Maintenence Prompt Page which relays the following:

Direct link to May 30, 2013 album [20 individual screenshots of its content in total]: https://picasaweb.google.com/105245...

I also use Outlook Express 6 on the virtual machine - as of only today it has completely prevented me from sending or otherwise opening attachments... for me that's pretty scary!

I assume that I should delete all findings of the scan? - I am just so uncertain as to whether it has also encompassed the very trying issues that are going on in the virtual XP machine...

I really would appreciate all your worldly advice from the many kind individuals who have taken their time to so generously to respond to my present dilemma/s on how to next best proceed now the scan is complete.

I urgently need to be able to correct whatever it is that is preventing me from sending and receiving attachments [typically PDF's] in Outlook express - and my ability to successfully download anything directly on the virtual XP machine...

Will all these evil things truly occur if I uninstall AVG PC TuneUp?

All of this is SO far beyond my scope of understanding that I cannot begin to impress upon all of the very kind and well considered advice and expertise that has been so far bestowed. My mere even attempt at a "thank you" seems so grossly inadequate!

Yours very sincerely - The Machiavella


Report •

#10
May 29, 2013 at 19:42:09
You can delete the files that malwarebytes listed. You can also continue to uninstall AVG.

How do you know when a politician is lying? His mouth is moving.


Report •

#11
May 29, 2013 at 21:25:16
Dear XpUser4Real

Thank you so much for the mutitude of wonderful responses!...

I am in fact able to successfully download ANYTHING on Windows 7 - have just done so with malwarebytes - and have just run a full system scan now...

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.05.29.04

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16576
The Machiavella :: THEMACHIAVELLA [administrator]

29/05/2013 11:12:28 PM
MBAM-log-2013-05-30.txt

Scan type: Full scan (C:\|D:\|E:\|Q:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 455867
Time elapsed: 1 hour(s), 15 minute(s), 16 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 1
C:\ProgramData\IBUpdaterService (PUP.InstallBrain) -> No action taken.

Files Detected: 3
C:\Users\The Machiavella\Downloads\windows.7.codec.pack.v4.0.4.setup.exe (PUP.Dealio.TB) -> No action taken.
D:\MY FILES\My Documents\My Music\Latest Music\Tha Dogg Pound - Dogg Chit (Retail) (2007) (Malcko The Infamous)\dogg pound.jpg.files\vcm_s_kf_max160_160x160.jpg (Extension.Mismatch) -> No action taken.
C:\ProgramData\IBUpdaterService\repository.xml (PUP.InstallBrain) -> No action taken.

(end)

I am also completely ALMOST too embarrassed to ask - but even though I could transfer the program over to a flash drive - virtual XP did not seem to recognize the flash drive at all...
Question: If I have run the scan from the Windows 7 "host" - will it also have been able to detect the possible issues in the virtual XP machine?

In my attempts to locate what is still left of AVG free AV after my attempts to initially delete it haven't shown a sign of it [not that it can't still be craftily hiding somewhere...] - however; AVG PC TuneUp tells me an array of terrible things will occur if I elect to delete it - the attached screenshot illustrates the many wondrous things it tells me it has accomplished since installation...

There is also the AVG Automatic Maintenence Prompt Page which relays the following:

Direct link to May 30, 2013 album [20 individual screenshots of its content in total]: https://picasaweb.google.com/105245...

I also use Outlook Express 6 on the virtual machine - as of only today it has completely prevented me from sending or otherwise opening attachments... for me that's pretty scary!

I assume that I should delete all findings of the scan? - I am just so uncertain as to whether it has also encompassed the very trying issues that are going on in the virtual XP machine...

I really would appreciate all your worldly advice from the many kind individuals who have taken their time to so generously to respond to my present dilemma/s on how to next best proceed now the scan is complete.

I urgently need to be able to correct whatever it is that is preventing me from sending and receiving attachments [typically PDF's] in Outlook express - and my ability to successfully download anything directly on the virtual XP machine...

Will all these evil things truly occur if I uninstall AVG PC TuneUp?

All of this is SO far beyond my scope of understanding that I cannot begin to impress upon all of the very kind and well considered advice and expertise that has been so far bestowed. My mere even attempt at a "thank you" seems so grossly inadequate!

Yours very sincerely - The Machiavella


Report •

#12
May 30, 2013 at 00:21:45
Dear Guapo - thank you very much for your thoughtful reply. I went ahead and did delete the issues that Malwarebytes detected.

Perhaps because Malwarebytes was run from Windows 7 rather than in virtual XP [it would NO WAY NO HOW install there - nor could I get the virtual machine to recognize my flash drive when I tried introducing the program that way...] as this is where the problems are essentially presenting - it has no affect whatsoever on the issues. I am still unable to download at all, send/receive files with attachments.

By chance - were you able to take a quick look over the AVG PC TuneUp Maintenance reports at all?
[The 20 individual screen captures in total]: https://picasaweb.google.com/105245...

...I am kind of scared about uninstalling it if all the "hell" they have suggested will occur should I make an attempt to do so...

Sorry for being such a needy little pest - but I KNOW I AM TOTALLY OUT OF MY DEPTH ON THIS!

Your time, concern and expertise are deeply appreciated - it is just so wonderful to witness an entire community who so selflessly and passionately give so generously of their time and knowledge - it truly is an amazing thing to behold: THANK YOU!


Report •

#13
May 30, 2013 at 05:34:20
I dropped outlook express many years ago and switched to yahoo and gmail....those headaches disappeared.
try these free progs and run them exactly in the order listed....malwarebytes incuded, and fix all they find...you may have an unwanted rootkit installed
1- rkill.exe
http://www.technibble.com/rkill-rep...
2- tdss killer
http://www.bleepingcomputer.com/dow...
3- malwarebytes
http://www.filehippo.com/download_m...

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


Report •

#14
May 30, 2013 at 06:02:45
Download & run Hijack This. Post the log here. Run it from both OSes, if you can, in normal mode. That way we can see what's blocking it. Don't forget to disable all firewalls temporarily if you haven't already.

How do you know when a politician is lying? His mouth is moving.


Report •

#15
May 30, 2013 at 17:51:08
Dear XpUser4Real

Thank you so very much for your reply.

I have attempted to download the programs you have duly advised - as soon as I attempted the download of 1- rkill.exe - I immediately received the following error message:

C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Je8teUfb.exe.part could not be saved, because the source file could not be read. Try again later, or contact the server administrator.

I cannot seem to get virtual XP to recognize my flash drive to install the suggested programs that way - do you know how I can work around this?

I just read an article on: http://www.threebuttes.com/MicroTou... - where it states that: MicroTouch software must be installed on your computer because you will be navigating the Hardware Wizard to your installation directory to find the USB driver files.

Do you think that this could be the reason or at least a factor as to why I cant get Virtual XP to recognize my flashdrive?

I appreciate your view on Outlook - for ease of management the reason I do use and like it is because I have multiple addresses that are configured to open and be managed from there. Sheerly for the speed and simplicity.

The send and receive attachment issues have only been an issue since whatever is causing my inability to install or run anything I attempt to download in Virtual XP...

If I weren't so darn reliant on this machine it would have most certainly have been "up-cycled" into a Frisbee by now! GRRrrRR!

Thank you so much for your time, well considered advice and the gift of your expertise.

Kind regards and my every sincere gratitude - Ms Phoenix


Report •

#16
May 30, 2013 at 18:11:48
Try tapping f8 on bootup and choose safemode. Then try to run the progs on the flash drive....good luck

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


Report •

#17
May 30, 2013 at 19:45:36
Dear XpUser4Real

Sorry - just to clarify before I make a bigger mess of things - when you mention:

"Try tapping f8 on bootup and choose safemode"

...does that mean I should shutdown the Virtual machine and boot in safemode - or should I be doing that from Windows 7 - or both?

I am SO SORRY TO BE SUCH A PEST! I am just concerned because the Virtual Machine does not recognize that the flashdrive is attached...

Kind regards and my every sincere gratitude - Ms Phoenix


Report •

#18
May 30, 2013 at 21:24:44
i actually have no idea why you are using XP virtual machine? All of my progs from win 98 and XP work fine on Win 7 in compatibility mode....

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


Report •

#19
May 30, 2013 at 22:03:14
Dear XpUser4Real

I had some help when needing to replace my laptop - someone else transferred all data over etc. just as Windows 7 became standard issue on all new machines.

I have some costly graphic design programs and a few other items that were not compatible... so they created the virtual machine.

Honestly it has been just fine to manage [of course until now] - and I was very use to the XP layout - I am the QUEEN OF CREATURES OF HABIT...

This whole arena of technology is just a whole other mythical world to me - I am truly dazzled by those who can work their magic and mend these complicated issues as they arise - however; for me: its a little like driving a car - while I'm behind the wheel I should be confined strictly to the autobahn - however; do you think I have even the slightest clue as how one would check oil and water!

Again - so sorry for all of this ongoing pestering - but please know I could never convey how much your time and support mean to me in this nerve-wracking little crisis of mine!

Kind regards and my every sincere appreciation - Ms Phoenix


Report •

Ask Question