Internet Problem -Virus, Internet, or Router?

September 15, 2011 at 20:18:24
Specs: Windows 7, 3.4GHZ Quad - 8GB
Hello, I have a major internet setback and I'm in need of help.

I'm a big gamer and I play alot of video games, therefore I always require a stable reliable and fast internet. I recently had new interent because my old one was not reliable (switched from Comcast to WideOpenWest), and a week after I switched I have extreme lag while playing online video games. Sometimes the lag is horrible, sometimes it's not that bad, but I'm always lagging. I've also recently went on a downloading frenzy, so I downloaded many games and files off the internet, however I have avast antivirus (it could still be a virus), but it comes down to either my internet or a RAT that's leeching my internet.
If it is my internet I will have to switch ISP's because I called my ISP earlier this week and they said they couldn't do anything about it because they don't host the servers, which is beyond pathetic. Also it could be a problem with my router / modem? The main router and modem is located away from my computer, and my computer has a router that is connected to the main router.
These are the information that may help you:
Speedtest - Ping 20ms - DL Speed 7.88mbsp Upload Speed .93
Pingtest - 23 ms, Jitter - 4ms Packet loss 0%
HijackThis log

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:10:00 PM, on 9/15/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe
C:\Program Files (x86)\Dyyno\Dyyno Broadcaster\dyyno_launcher.exe
C:\Program Files (x86)\MSI\Super-Charger\Super-Charger.exe
C:\Program Files (x86)\Logitech\G35\G35.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\Program Files (x86)\Windows Media Player\wmplayer.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Riot Games\League of Legends\RADS\system\rads_user_kernel.exe
C:\Riot Games\League of Legends\RADS\projects\lol_launcher\releases\0.0.0.33\deploy\LoLLauncher.exe
C:\Riot Games\League of Legends\RADS\projects\lol_air_client\releases\0.0.0.80\deploy\LolClient.exe
C:\Program Files (x86)\StarCraft II\Versions\Base19132\SC2.exe
C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe
C:\Users\Anthony\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Anthony\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Anthony\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Users\Anthony\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Anthony\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Anthony\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Anthony\AppData\Local\Google\Chrome\Application\chrome.exe
C:\PROGRA~2\Java\jre6\bin\jp2launcher.exe
C:\Program Files (x86)\Java\jre6\bin\java.exe
C:\Users\Anthony\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Anthony\Downloads\HijackThis.exe
C:\Users\Anthony\AppData\Local\Google\Chrome\Application\chrome.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin...
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin...
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?Lin...
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [Super-Charger] C:\Program Files (x86)\MSI\Super-Charger\StartSuperCharger.exe
O4 - HKLM\..\Run: [Logitech G35] C:\Program Files (x86)\Logitech\G35\G35.exe
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [RIMBBLaunchAgent.exe] C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [Pando Media Booster] C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe
O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe" -autorun
O4 - HKCU\..\Run: [Dyyno Launcher] "C:\Program Files (x86)\Dyyno\Dyyno Broadcaster\dyyno_launcher.exe" 30100 30101 30102 30103 30104
O4 - HKCU\..\Run: [Google Update] "C:\Users\Anthony\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-2505685935-2673073631-3916657025-1003\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-2505685935-2673073631-3916657025-1003\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')
O4 - Startup: Logitech . Product Registration.lnk = C:\Program Files (x86)\Common Files\LogiShrd\eReg\SetPoint\eReg.exe
O4 - Startup: Logitech blank Product Registration.lnk = C:\Program Files (x86)\Logitech\G35\eReg.exe
O4 - Global Startup: SetPointII.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: Dragon Age: Origins - Content Updater (DAUpdaterSvc) - BioWare - C:\Program Files (x86)\Dragon Age\bin_ship\DAUpdaterSvc.Service.exe
O23 - Service: Dyyno Service (Dyyno Launcher) - Unknown owner - C:\Program Files (x86)\Dyyno\Dyyno Broadcaster\launcherd.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: TeamViewer 6 (TeamViewer6) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version6\TeamViewer_Service.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 11496 bytes


See More: Internet Problem -Virus, Internet, or Router?

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#1
September 15, 2011 at 20:19:36
Thanks alot - Anthony

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#2
September 18, 2011 at 09:27:54

Fortunately there are wide range of tools that you can use in order to successfully remove all the threats inside your machine for example, advanced system care, it's a specialized tool made to scan and repair all known system errors (works on windows 7 and vista too) you have malwarebytes and superantispyware if you feel that you are infected by malicious programs and codes, you may use these powerful combination to fix it up for you and the good thing about them, they are free to download.
Lastly, Do not install any applications that require to install another program like toolbars and other web applications from unknown links because sometimes they carry viruses which in time may halt your computer from functioning.
Alternatively, if all hopes fail, you may ask some help from 49.fix.com.au, at $49.00 you will get a full repair package including technical assistance via remote connectivity and step by step guide on how to fix your computer.

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