Internet cuts out after 5 mins - virus

September 24, 2009 at 23:58:32
Specs: Windows Vista
Hey guys, I've never posted here before but I've often read around these forums and usually there was an answer here waiting for me so I didn't have to ask... this time I couldn't find anything, so here I go!

I'm using an ASUS laptop (model M51SN) with an Atheros L1 Gigabit Ethernet card in it - within the last week, my internet connection has just been dropping out around 5 mins after I turn my computer on; If i restart the PC, I can use the internet for a little while, but then it drops out. I did some more research and i found out that it seems to be when it tries to process alot of data - if I open a youtube site, for example, the internet will cut out immediately. I've been using the laptop happily for about 1 year and a half, so I don't think that it was my current setup. Replacing the drivers has done nothing, nor did a full system scan (AVG).

I've called ASUS and told them the problem, and they've asked me to send the laptop into them - but I'm in Japan at the moment and they will need about a month just to order the replacement part should they consider it needs replacing. However..

When I restarted the computer in safe mode w/ networking, and the internet has no problems. I've performed a full system scan in safe mode, but it came up with nothing.

I'm connected to the network of a college student dormitory, and no one else is having these kinds of problems. In addition, I have checked the cabling to my laptop (no problems), and as I said the internet has no problems during safe mode. I have not altered any settings on the computer recently, and am the only user.

Does anyone have any tips for me? Even recommendations of other programs to give my computer a scan with would really be appreciated.

Regards,
skeben


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#1
September 25, 2009 at 15:26:47
... how much ram do you have?

... take a look in "Event Viewer" ... You can start the Event Viewer in Windows using the keyboard shortcut [Windows R], typing [eventvwr.msc] and hitting [enter]. Navigate in the Event Manager using the menu on the left side using the following path:

... applications and Services Logs => Microsoft => Windows => Diagnostics-Performance => Operational

... entries will contain information about the application or process that was causing problem. (click them for more info)


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... Posting is provided "AS IS" with no warranties
http://img515.imageshack.us/img515/...
Grrrr... ....more


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#2
September 25, 2009 at 16:51:02
Are you ONLY getting dropouts when using the ethernet connection or is it when you use wireless?

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#3
September 26, 2009 at 04:03:36
i don't have a wireless connection around to test, the only connection type i ever use is ethernet. Should I try it with a different connection/wireless?

mavis07, i didnt really post anything about an application causing a problem so i'm not clear what I should do in regards to your instructions. I followed them but there were no such logs in the place you asked me to look. I have 2GB ram, sorry for not posting before.


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Related Solutions

#4
September 26, 2009 at 06:31:24
a fairly reasonable alternative would be a usb ethernet adaptor:
http://www.tigerdirect.com/applicat...

That could work as a temporary solution till your built in ethernet got fixed.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#5
September 26, 2009 at 08:21:44
"...i didnt really post anything about an application causing a problem..."

... no you did'nt "skeben" ... thats why we're here "cause and effect" ... lol

... you may of had red marks and time(s) of "cut off" indiacting a suspect application in action!

... I have known shared printers to cause cut off as printer was denied access to another machine (automated).

... whatever!


.


.

... Posting is provided "AS IS" with no warranties
http://img515.imageshack.us/img515/...
Grrrr... ....more


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#6
September 26, 2009 at 08:47:50
xpuser4real: if it is a virus however, will that adapter work for me?

mavis007: i know im just posting for help, but i didnt think i said anything to offend you and im sorry if i did... all i meant was that as I hadnt mentioned anything i really had no idea what to look for, ive never used event viewer before so i dont really know what the logs mean. i was just asking if you could make it a bit clearer

anyway... i think youve still helped me some what so thanks for what you said so far, i will look for logs that say 'cut off', but i guess i still don't really know what exactly i should be expecting them to say in regards to the internet. thanks though


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#7
September 26, 2009 at 09:04:08
... look for the time (date+) when it "cuts off" ... times should be logged

... (have you logged the cut off times?) somewhere!

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... Posting is provided "AS IS" with no warranties
http://img515.imageshack.us/img515/...
Grrrr... ....more


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#8
September 26, 2009 at 12:39:24
skeben, excessive spyware can cause lots of problems.
You can try these free scans if you'd like:
First of all use Ccleaner (slim) and get it to clean out all the
uneeded files and cookies stored on your HD, it will also
make the scans go faster
1- Malwarebytes
2- Spybot S&D and be sure to immunize. I myself don't use
the tea-timer setting on it, so you can uncheck that on
installation if you'd like.
3- Out of curiosity, maybe download Avast Free, install it and
let it do a bootscan on reboot. Move all it finds to the chest

Those will probably detect any infection you may have.
All those above free progs are listed on one page in my signature link.

And for your question, the USB network dongle will work fine
after you install it.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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