Solved Installed program Avast AV not in XP Add/Remove Program list

Avast software antivirus & internet secu...
May 24, 2012 at 10:11:49
Specs: Windows XP home sp3, Celeron 2Ghz, 1GB Ram
I am replacing my anti virus program. I can disable avast free home and Bitdefender installs and works. However, avast is not showing up in Add/Remove/Program list. How can that be and how can I fix it?

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#1
May 24, 2012 at 11:37:15
✔ Best Answer
There's a removal tool provided by Avast available HERE

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#2
May 24, 2012 at 21:07:06
Hi thanks for the suggestions. speedmaxpc.com might find the problem but they want $30 if you want them to fix it. No thanks.

Had avast free home. Ran a boot time scan which did not find anything. I popped $36 for a 1year 3 machine subscription to Bitdefender. It acts strange on the effected machine. An example: My ok machine I insert a USB thumb drive, right click in My Computer and have Bitdefender check it. Takes less than a minute. Same thing in the effected machine, wants to spend over half an hour. I cannot stop the scan. The icon to remove the thumb drive is not present! I ended up powering down the machine. Etc. etc. etc..

I would love it if someone would link me with a list of suspicious processes etc. that I can check to help locate this issue. I am computer literate and understand there is a 4 step manual process including work in a (backed up) registry. It seems all I find are programs that will scan but cost money to fix.

Now I am running malwarebytes antimalware scan to see what it can find.

Thanks for any help. I want to do this for free!


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#3
May 24, 2012 at 23:28:25
Hi, what has speedmaxpc.com got to do with anything???? The link in #1 is a direct one to the Avast page, if it's taking you somewhere else, then yes, you do have an infection.

What does Malwarebytes find?

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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Related Solutions

#4
May 24, 2012 at 23:31:01
"speedmaxpc.com"
No one sent you to that site, so if your computer sent you there, you are infected.

"There's a removal tool provided by Avast available HERE"
If you right clicked on the HERE & selected > Copy Link Location, you would have got http://www.avast.com/uninstall-utility as indicated by johnr.

You now need to Google the EXACT names any infections MBAM finds & can't delete.


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#5
May 28, 2012 at 14:01:16
Hi, I got the avast uninstalled. Johnw had the link that did the job. Once I installed the program from avast, I ran it without being in Safe Mode. It reminded me that avast was set to a 'Self Protect Mode'. I found the checked box in (I think) Settings->Troubleshooting. Once unchecked, avast uninstalled, with the downloaded program, without being in Safe Mode. Unfortunately I forgot to check if avast found its way back into Add/Remove/Programs list before I did the deed.

By the way Johnr, Malwarebytes found no issues.

Also Johnr, I went to the avast site as you suggested. I could not find the uninstaller. I even did a search on the site. So the link:

http://www.avast.com/uninstall-utility

was useful but possibly unnecessary if you get avast out of its 'Self Protect Mode'.

This is just a suspicion as I did not fully test this idea.

Thanks Everyone! I consider this case closed!
JimBarba


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#6
May 28, 2012 at 23:27:17
No, the link was, and still is, correct. If it is taking you somewhere else then the malware problem still remains on your machine.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#7
May 31, 2012 at 12:46:16
Hi johnr. You were right. I tried the main avast website and did find the uninstall program. I believe I did the search wrong. By the way, I love Pink Floyd!

Hi johnr and johnw. My bad. I linked on an entry labeled 'Ads by Google' which connected me to speedmaxpc.com. I try to avoid this.

Thanks Again!


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