infected with virus

January 1, 2011 at 12:21:23
Specs: Windows Vista
Have McAfee internet security yet got a virus and then they charge you to remove it. Virus or malware is not new! System Tools virus!

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January 1, 2011 at 16:38:48
I don't understand exactly what you are asking but when antiviruses ask for money to fix the problem they are almost always bogus scams that are viruses themselves. I doubt this is McAfee.

If you've got one of these use MalwareBytes (free) to fix it.

We all live on a ball.

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January 1, 2011 at 19:24:31
Thanks Derek. Sorry I didn't make myself clear. I have McAfee Internet Security yet I got the system tools virus. There was no security warning from McAfee. Feeling stranded, I paid $90 for them to remove it. I felt they should have been able to send me a fix as this was not a new virus. Anyhow, I sorted it out with them and they refunded. I will look to see Malwarebytes. I was afraid to try anything other than McAfee service. I see Stopzilla and other downloads available. Are they authentic? thanks again.

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January 2, 2011 at 04:04:46
I assumed (wrongly?) that you had got one of those bogus pop-ups that suddenly arrive saying you have a stack of viruses. MalwareBytes freebie can usually fix those and many others. I keep it onboard for manual use in case I get hit by something similar.

I don't know much about Stopzilla but I believe they are authentic.

McAfee doesn't seem to get very good vibes on this forum but to be fair to them there is always a chance that one AV will find something that another will miss. As you probably know, you should only have one AV running in the background at any one time. Anything else should be an additional tool to scan the system manually if you suspect you are infected.

The most popular AV's on here (all free) seem to be:

Microsoft Security Essentials.
Avast (free version).
AVG (free) - rather bulky.

I have used all three. Avira is sometimes mentioned too but I have no experience of that one.

We all live on a ball.

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January 2, 2011 at 05:01:23
Yes, I got all those pop ups saying I had so many viruses and my desktop was taken over and of course they wanted credit card info.
I will set myself up with Malwarebytes hopefully never needing it. So glad I found this great forum! Thanks again.

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