Infected with Trojans/worm etc

May 26, 2009 at 09:31:40
Specs: windowsxp home sp3, unknown
Hi I got a friends new machine hooked up a couple of days ago and ofcourse activated the windows firewall/installed AntiVir/Superantispyware. Then today he wanted to get the files on his older pc that has also got windowsXP on it(professional). I got them on a brand new usb drive as he was afraid his other usb drive had been infected somewhere along the way. Anyway I got the files and scanned them with antivir before taking them over to the new machine but just as I opened them on the new pc(after ofcourse another scan and update of antivir) then everything reacted at once. Superantispyware was telling me some things also windows and antivir. So I can't remember which is which now as I am back home on my safe linux machine. We got Trojan.Agent/Gen-reader_S (3 of them), Adware.Tracking Cookie (9 of them), Trojan.Unknown Origin (2 of them) , WORM?Agent.lz.7 TR/Crypt.XPACK.Gen and windows popped up and said something about svhost.exe.

I couldn't understand wether I was supposed to 'Deny Access' or 'delete' in Antivir. Sometimes I pressed Deny Access and sometimes 'delete'. I am new to it as I don't use it.

After everything was either deleted or quarantined there was a reboot but after that I could not access a webpage and the firewall was acting up. It had some error and I tried to open or activate it through the control panel but it wouldn't let me.
I tried using both Mozilla Firefox or IE but both said I wasn't on the net or something. Sorry things went too fast and my friend needed to contact his work collegues so he rushed me out so he could go to an internet cafe.

I did suggest we might need to reinstall windows as the cd was sold with the pc. Is it an easy process or should he just take it back to the shop and let them do it. I have installed an OS many times but never on a new pc just bought from a shop or should I say reinstall or recover? We did not set up any kind of recovery thing as I ran out of time when I was setting things up for him initially.

Any advice would be welcome ....thanks!

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#1
May 26, 2009 at 10:08:45
Can you post your Antivirus scan summary log of what it fixed/quarantined.

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#2
May 26, 2009 at 21:34:22
I can't get near the pc today and probably won't get near it. I think he will take it back to the shop he bought it from as he needs it urgently for business. I am not sure.

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#3
June 11, 2009 at 09:20:35
Well it turns out my friend did take the pc back to the shop he bought it from and they say they cleaned it of the viruses, worms, trojans. I thought you couldn't clean the trojans/worms. I thought the only way you could get rid of those was to reinstall windows. Am I not right? He paid $85AUD for them to do it.

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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Related Solutions

#4
June 11, 2009 at 09:44:28
You can remove viruses/trojan successfully, no need to reinstall. Whoa they charged you a lot for just removal ... which you can do it yourself if you had few hours on hand.

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#5
June 11, 2009 at 19:57:49
Really???? It was my friends puter not mine. I don't have that sort of money plus I wouldn't trust that a computer shop would actually do what they say. I guess I had some bad experiences before and now I do everything myself.
So have you got any hints just in case this happens again? Especially when it is a Trojan/worm that is not detected by Avira but was detected by superantispyware. I mean does superantispyware actually get rid of these things or is it bulls---ting. A year or so ago a trojan was detected on another friends machine that I installed avg free on and well avg didn't get rid of it. It said it did but didn't. I think I downloaded some tool from the avg site that was for removing whatever trojan or worm and it didn't do anything so we had to reinstall windows. This is one of many reasons I went over to linux.....drove me nuts cleaning machines of my friends I didn't want to go through this myself.

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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